From: Patrick Bond (pbond@MAIL.NGO.ZA)
Date: Fri Oct 13 2006 - 13:31:37 EDT
Jurriaan Bendien wrote: > the original capital accumulation > comes about through micro credits! And don't forget accumulating tin by ripping roofs off women's houses... November 27, 2001 Grameen Bank, Which Pioneered Loans For the Poor, Has Hit a Repayment Snag By DANIEL PEARL and MICHAEL M. PHILLIPS Staff Reporters of THE WALL STREET JOURNAL Microcredit is a great idea with a problem: the bank that made it famous. Grameen Bank, launched in Bangladesh in 1976 by an economics professor named Muhammad Yunus, popularized the idea of giving poor people tiny loans to launch businesses. The bank has helped inspire an estimated 7,000 so-called microlenders with 25 million poor clients worldwide. To many, Grameen proves that capitalism can work for the poor as well as the rich. It has become an icon for the drive to give needy entrepreneurs a share in economic development. And that iconic status owes a lot to an almost miraculous loan-repayment rate of "over 95%," as the bank's Web site says. (www.grameen.org) But Grameen's performance in recent years hasn't lived up to the bank's own hype. In two northern districts of Bangladesh that have been used to highlight Grameen's success, half the loan portfolio is overdue by at least a year, according to monthly figures supplied by Grameen. For the whole bank, 19% of loans are one year overdue. Grameen itself defines a loan as delinquent if it still isn't paid off two years after its due date. Under those terms, 10% of all the bank's loans are overdue, giving it a delinquency rate more than twice the often-cited level of less than 5%. Some of Grameen's troubles stem from a 1998 flood, and others from the bank's own success. Imitators have brought more competition, making it harder for Grameen to control its borrowers. The bank's loan portfolio grew rapidly in the early 1990s, but it has now shrunk to 1996 levels, at $190 million. Profits have declined about 85%, to the equivalent of $189,950 last year from $1.3 million in 1999. The bank, with 1,170 branches, all in Bangladesh, has high operating costs. Grameen would be showing steep losses if the bank followed the accounting practices recommended by institutions that help finance microlenders through low-interest loans and private investments. And the situation may be worse than it appears; the bank is converting many overdue loans into new "flexible" loans that Grameen reports as up-to-date. Safeguarding an 'Idea' Microlenders have been reluctant to call attention to Grameen's troubles. "Grameen's repayment rates have never been as good as they've claimed," says Jonathan J. Morduch, associate professor of economics and public policy at New York University. "Because Grameen has been so well-known, nobody has wanted to risk undermining the reputation of the idea." Microcredit is getting renewed attention as other poverty-fighting tools come under attack. Left-wing protesters accuse the World Bank of selling out the poor to corporate interests. Right-wing U.S. politicians argue that aid to the Third World has been wasted. U.S. lobbies often try to quash efforts to open American markets to imports from poor countries. But microcredit is an idea everyone can agree on: It uses private enterprise, can be profitable and gets money straight to the poor. Bridging the gap between rich and poor "will help eliminate conditions of despair and hopelessness that breed violence and extremism,'' declares an e-mail message circulated after Sept. 11 by Bill Clapp, the chairman of Global Partnerships, a microcredit support organization based in Seattle. Alarmed by Rumors The microcredit industry knows its reputation rides largely on Grameen's. Damian von Stauffenberg, chairman of a Washington-based microcredit rating agency called Microrate, was alarmed by recent rumors of financial weakness at Grameen, even though the agency doesn't rate the bank. "If it's true, it would be a blow to the rest of us, because of the symbol Grameen is," Mr. von Stauffenberg says. He says he repeatedly asked a Grameen affiliate, Grameen Foundation USA, this summer for detailed information on the bank's loan portfolio, but got only a brochure and a 1998 annual report. "I didn't hear back from him after that, so I assumed he had the information he wanted," says Alex Counts, president of the foundation, which promotes Grameen in the U.S. Mr. Yunus, a congenial man of 61, acknowledges that Grameen has had some repayment difficulties in the past five years. He blames political upheavals, the 1998 flood and management errors. Told that the Web site still claimed a 95% recovery rate, Mr. Yunus said it was through "inefficiency" that Grameen hadn't updated some information. Grameen has added a footnote to the Web site saying the information was true as of 1996. But more recent figures still aren't listed. The repayment troubles are temporary, according to Mr. Yunus. "There is no problem," he said in an August interview in his modest office, which has no air conditioning despite Bangladesh's steamy climate. He says three-fourths of borrowers repay on time every week, and Grameen assumes that the poor will repay even long-delinquent loans. The bank, he says, is stronger than ever. Mr. Yunus says borrowers have surprised him with their ability to take on new challenges. Borrowers who reach a certain level of savings can buy one share in Grameen, and collectively they own 93%. Mr. Yunus is setting up a mutual fund allowing borrowers to invest in other ventures under the Grameen umbrella: mobile phones, textiles and high-tech office space for rent on the top floors of the Grameen Bank tower. "We have proved beyond a reasonable doubt that poor people are bankable," Mr. Yunus says. "We are not looking for charity." Grameen, which means "village" in Bengali, got started after Mr. Yunus visited a village in southern Bangladesh. He met a woman who wove bamboo stools but had to sell them for meager profits to the man providing the materials. As an experiment, Mr. Yunus lent a total of $27 to 42 women in the village. All of them repaid. When Mr. Yunus approached the Bangladesh government for funds in 1979 to expand his experiment, government bankers were skeptical that poor, landless women would repay. So Mr. Yunus conducted an experiment in Tangail, a fertile district north of Dhaka. His staffers showed up unannounced in villages and recruited groups of women to take loans. Again, all of them repaid. The '16 Decisions' The new bank was a kind of small-business lender, with some unusual policies. It took no deposits at first. It lent only to poor women who had no collateral. Borrowers formed groups of five, each member getting loans only as long as everybody made payments. Borrowers recited Mr. Yunus's "16 decisions" -- including enforcing loan "discipline" within the group, keeping families small and not giving a dowry for a daughter's wedding -- a difficult "decision" to follow in this culture. Grameen, which has provided millions of poor Bangladeshi women with access to credit, became the industry's symbol mostly through Mr. Yunus's personality and proselytizing. He set up the Grameen Trust, which gives loans and holds workshops for start-up lenders who have adopted the Grameen model from Arkansas to Zimbabwe, with mixed results. Mr. Yunus is also the guiding force behind the industry's main public-relations vehicle, the Microcredit Summit. At the first summit, in Washington in 1997, Mr. Yunus sat at the head table at a private lunch with Queen Sofia of Spain and World Bank President James D. Wolfensohn, who ended the meal by giving Mr. Yunus a big hug. At a regional summit last month, he gave an opening address beside Mexican President Vicente Fox. Friends tout Mr. Yunus for a Nobel Peace Prize. Mr. Yunus's 1997 autobiography, "Banker to the Poor," gave no hint of doubt in Grameen's future. "All the strength of Grameen comes from its near-perfect recovery performance," he wrote. "It is not merely the money which is reflected through the recovery rate, it is the discipline." Even then, however, Grameen's recovery rate was slipping. In 1997, 4.6% of Grameen's loans were more than two years overdue, up from 0.7% a couple of years earlier. And Tangail has now become Grameen's worst region, with 32.1% of loans two-years overdue as of August. One reason is that microlending has lost its novelty. In Tangail, signboards for rival microlenders dot a landscape of gravel roads, jute fields and ponds with simple fishing nets. Shopkeepers playing cards in the village of Bagil Bazar can cite from memory the terms being offered by seven competing microlenders -- a typical repayment plan for a 1,000-taka ($17) loan is 25 taka a week for 46 weeks. At an annualized rate, that works out to 30% in interest. Surveys have estimated that 23% to 40% of families borrowing from microlenders in Tangail borrow from more than one. Rebellious Borrowers Borrowers have also become more rebellious. "The experience was good in the beginning," says Munjurani Sharkan, who became leader of a Grameen group in Tangail's Khatuajugnie village in 1986. To put pressure on "lazy" group members who were slow making payments, she says she used to start removing the tin roofs of their homes. But one day, the whole group decided to stop making payments. They were protesting Grameen's handling of a fund it created for each group, using 5% of each loan and additional mandatory deposits. The "group fund" was meant for emergencies, but many borrowers wanted to withdraw money from the group fund. After a protest movement, complete with placards and amplified speeches, Grameen finally agreed to give borrowers easier access to the fund. Borrower groups had become lobbying groups, and Mr. Yunus hadn't noticed the change, says Muhammad Yahiyeh, former director of Grameen Trust. "An entire group would say, 'Unless you pay this person 5,000 taka, we will all stop paying,' " says Mr. Yahiyeh, who now runs a small microlender. Mr. Yunus says he still thinks groups are good for loan discipline. Grameen just didn't explain the group fund properly, he says, and politicians stirred up the borrowers. The typical Grameen success story features a woman who turns a small loan into a successful shop or craft business. But Grameen also has customers such as Belatun Begum, a borrower in Khatuajugnie since the late 1980s. She took one loan in three installments, totaling 30,000 taka (about $525). She says the original loan was to buy a cow, but she actually gave some money to her husband, a well-digger, and used the rest to improve her house. She confesses to borrowing a neighbor's cow to show Grameen at meetings. One recent study found one-fourth of microcredit loan money in Bangladesh is used for household consumption. Mr. Yunus says that doesn't bother him as long as borrowers repay. Grameen tells women to think of a loan as a mango tree and to eat only the fruits, he says, not the tree itself. But Grameen introduced so many loan options in the early 1990s -- housing loans, student loans, seasonal loans -- that borrowers were often paying off one with another, says Aminur Rahman, an anthropologist based in Ottawa, Canada, who studied Grameen borrowers in a Tangail village six years ago. Returning earlier this year, he found only six of 120 borrowers were getting income from Grameen-funded investments. Massive floods in 1998 hit Grameen's borrowers hard. The bank let borrowers skip several payments. Grameen borrowed $80 million from Bangladesh's government banks, with a sovereign guarantee, and used the money to make new loans to borrowers. Informally, it forgave the old loans. A 'Flexible Loan' Grameen also bailed out borrowers whose problems had nothing to do with the flood. Ms. Begum, for instance, stopped paying when she had to provide dowries for two daughters. She skipped group meetings, but Grameen workers came to her door asking for her 200-taka weekly payment, she says. "Let us make some income and we'll pay you," she told them. Earlier this year, Grameen came up with a proposal: pay just 50 taka a week for six months, and then take a new Grameen loan for twice the amount she repaid. Ms. Begum accepted. Grameen calls the program a "flexible loan," and treats the old, delinquent loans as back on schedule, as long as some regular payment is being made. At a Grameen branch near Khatuajugnie, manager Mohammed Imam Modem shows his computer-printed ledger, full of cross marks to indicate missed payments. The rescheduling program and Grameen's personal visits to husbands as well as wives are improving the picture: The branch had 1,510 defaulters before; now it has 846. Attendance at weekly meetings is up to 66%, from 47% before. "Grameen Bank's philosophy is not to abandon but to rehabilitate," says Muzzamal Huq, a Grameen general manager. But Grameen may simply be delaying inevitable defaults and hiding problem loans. One paper produced by the Consultative Group to Assist the Poorest, or CGAP, a donor group that sets industry standards, warns that heavy use of refinancing "can cloud the ability to judge its loan-loss rate." CGAP is a collective of 27 public and private donors, including the World Bank, the U.S. Agency for International Development and several U.N. agencies, that account for the vast majority of aid to microcredit institutions around the world. CGAP says refinanced loans should at least be listed separately. Grameen doesn't do so. It says refinanced loans are one-fifth of its portfolio. CGAP recommends that microlenders report as at risk the entire remaining balance of any loan with a payment more than 90 days overdue. The Palli Karma-Sahayak Foundation (PKSF), which Mr. Yunus helped set up in 1991 to distribute foreign funds to other Bangladesh microlenders, requires its microlenders to report as overdue any loan that is one week late. The average overdue rate among the foundation's lenders is 2%. It's impossible to know Grameen's overdue rate by that standard, since it reports only loans that are one year and two years overdue. PKSF also says it requires borrowers to make a 50% provision against potential loan losses for any loan overdue by a year. Grameen made a 15% provision for such loans in 1999, and none last year. Following PKSF guidelines would have produced a loss of more than $7.5 million for 2000 instead of Grameen's reported profit of less than $200,000. In early 1998, Grameen approached the International Finance Corp., the business-finance arm of the World Bank, about turning some of Grameen's portfolio into securities. The IFC declined to proceed, in part because Grameen "didn't provide all the account information the IFC requested," an IFC official said. The official requested anonymity because the IFC is reticent about discussing its negotiations with clients. Mr. Yunus denied the IFC official's claims. He said Grameen is "generously covered" against loan defaults. Other microlenders have become much more stringent. Accion International, a U.S.-based network of microfinance institutions, requires its affiliates in Africa and Latin America to list as "at risk" any loan overdue by 30 days or more. Asked about Grameen's two-years standard, Accion Chief Executive Maria Otero says, "I don't think any [bank] superintendency in a million years would agree to something like that." Grameen Bank isn't under any formal supervision. "They are regulated, but they are regulated by themselves," says Akhtaruz Zaman, director of the Financial Institution Department for the Bangladesh Bank, the country's central bank. He means the board of directors, which is led by borrowers. Mr. Zaman says Grameen's deposits are "well-protected " and the bank is "doing fine." Harder-headed microlenders are stealing the spotlight, though. One rising star is the Association for Social Advancement (ASA), a Bangladesh charity, which boasts 1.5 million borrowers and just 0.7% of loans overdue, even by a week. Dispensing with borrower groups, ASA leans on borrowers' husbands and relatives if payments are missed, says the managing director, Shafiqual Haque Choudhury. To him, Grameen's approach is an ingenious idea that didn't stand the test of time. "If we manage our operation in the Grameen way," says Mr. Choudhury, "we'll never be able to cover our costs." Updated November 27, 2001 *** http://www.intercooperation.ch/finance/download/devfin/devfin-review-2001q4-annex.pdf. Devfinance – Annexes to Quarterly Review October - December 2001 - 1 - ANNEXES To the Devfinance quarterly Rewiew October - December 2001 Article on Grameen Bank in Wall Street Journal (15 mails) From: J. D. Von Pischke [jdvp@erols.com] Sent: Sa 01.12.2001 19:30 Subject: Grameen's Come-uppance On a bittersweet day last week the financial world read on the front page of The Wall Street Journal that Grameen Bank had been at best lax, and more likely at worst, deceptive in reporting its financial performance. How little reaction this has generated! Most of us in the trade probably had long suspected that something was fishy, wishing that we had a current analysis as thorough as that provided by Mahabub Hossain back in the 1980s and including factors that may not have seemed to be very important when Hossian was writing. But, we were well served by WSJ—a serious, well-balanced article on microfinance, the second in less than a year that has appeared on its front page. I gave up on trying to make sense of Grameen’s financials in the mid-1990s when they were so late in appearing, when consistency seemed hard to track from year to year, and when they continued to report so much “filler,” data that seemed of little import. One year they produced a report that did not include financial data, an operations report dressed up as an annual report, with a note that financial statements would be available later, on request. By contrast, the Grameen Foundation USA has got it right in its annual reports. Full financial statements followed by a raft of notes. Presided over by an audit firm I never heard of, but that is OK—my company uses an auditor you never heard of either, located in Chantilly VA (where’s that?). Small clients might get the most inexperienced staff of one of the Big 6 audit firms (or however many are left) and pay dearly for it. The small audit firms are less expensive and have incentives to perform well. But, an audit by an unknown firm may lead a lender to spend more time on due diligence of a small business seeking a loan. I recently trolled the web in search of financial data made available by the large actors in microfinance. The results were mixed. One large and famous one (not Grameen) also gave me old data that was virtually useless, but with lots of pictures of photogenic poor women. (Gotta like those gals.) I’d suggest that dfn readers do the same—pick one or two and have a look. IMI offers an interesting format that suits its owners (www.imi-ag.de). Results on its website do not include the value of TA in the investments it has made, as discussed at the recent Frankfurt Seminar. (See Chapter 3 in Kimenyi et al., STRATEGIC ISSUES IN MICROFINANCE, for details of the TA approach and cost.) What do others do? Will the WSJ piece foreclose the possibility of a Nobel Prize? Can a bunch of bean counters derail a major brand? Or is something else at stake, i.e., the transparency demanded by an increasingly skeptical and information-conscious world that relentlessly seeks lower transaction costs and equity, comparing like to like? Is Grameen doing any better in reporting the truth than the nationalized banks in Bangladesh? (Probably Grameen is lightyears ahead—but this is based on my experiences of 10 years ago in Bangladesh.) Is Grameen’s pickle any different from development assistance at large: promoted too strongly and “results” reported too generously? (A good friend from the World Bank once suggested the process, at least as it relates to financial sector operations generally, has historically been one of reverse alchemy—turning gold into lead.) The good that should come out of the WSJ piece is first of all a better understanding of a diminished Grameen and second but more importantly, a race to the top as the industry generally provides more useful data. The MBB is in the lead on an industry-wide basis. MicroRate seeks to create a commercial market in data. What can individual providers do to meet normal commercial disclosure standards? Do donors have a role to play, requiring public disclosure—websites are most accessible—at the level of the individual mirofinance institution on the ground, as part of conditionality? Will microfinance advocates in Washington and around the world use their political clout to provide excuses for Grameen or to push for more detailed industry-wide disclosure? J.D. Von Pischke 2529 Trophy Lane Reston VA 20191-2126 Page 5 Devfinance – Annexes to Quarterly Review October - December 2001 - 5 - U S A fax 703 758 1388 From: CROULET, C. ROSS [R.CROULET@AFDB.ORG] Sent: Mo 03.12.2001 08:58 Subject: Grameen's Come-uppance A thoughtful and interesting analysis of the Wall Street Journal article on Grameen by one of the old sages of microfinance, J.D. Von Pischke. I myself have been suspicious for a long time about the true situation of Grameen so often disguised by Dr. Yunus’s global steller status what being considered for a Nobel Prize, initmate with the Clintons and frequently invited to the White House, etc. The lessons, of course like for any financial institution of intermediation (an investment bank, Bank of America, Goldman Sachs, PADME in Benin, Socremo in Mozambique, Ecobank, etc. etc.) is complete transparency in financial reporting and disclosure. These of course are underpinned by sound financial management, operations and administration. More importantly, people within financial institutions dedicated to and owners of the fiduciary duty they hold being in possession and custodians of other people’s money. C. Ross Croulet Coordinator, AMINA African Development Bank 01 B. P. 1387 Abidjan, Côte d’Ivoire (Ivory Coast) West Africa Telephone: (225)20-20-57-43 Fax: (225)20-20-59-72 Internet web site: http://www.afdb.org/about_adb/AMINA.htm Email: r.croulet@afdb.org From: Robin Ratcliffe [rratcliffe@accion.org] Sent: Fr 07.12.2001 18:12 Subject: ACCION Responds to WSJ article re Grameen Richard...thank you for your comment and certainly we at ACCION are well aware that most MFIs are tiny, donor dependent and fairly unsophisticated in terms of financial reporting. The letter actually says: Grameen’s borrowers represent a small percentage of the estimated 25 million poor “microentrepreneurs” being served by large, specialized microfinance institutions (MFIs) throughout the world. The vast majority of these MFIs are rigorous, transparent etc. etc. What we meant to point out and perhaps did not do so effectively is that the vast majority of the recipients of credit are being served by large MFIs which operate in a rigorous way. We were thinking of ASA, BRAC, Bank Rakyat Unit Desa, Compartamos, Mibanco, a number of Bolivian institutions, K-Rep Kenya and the like. Hope this helps. Kind regards, Robin Ratcliffe -----Original Message----- From: Richard Meyer [mailto:meyer.19@osu.edu] Sent: Wednesday, December 05, 2001 3:15 PM To: devfinance@lists.acs.ohio-state.edu Subject: Re: ACCION Responds to WSJ article re Grameen Robin: Thank you for posting this letter and my appreciation to Maria for sending an important clarifying letter to the WSJ. Perhaps one sentence in the letter deserves comment. It reads “The vast majority of these MFIs are rigorous, transparent and financially self-sustaining.” Page 6 Devfinance – Annexes to Quarterly Review October - December 2001 - 6 - I think all of us who are close to the industry wish that was the case, but the general perception is that worldwide the majority of the total number of MFIs in operation are weak, not very transparent because they have not reached that stage in the sophistication of their accounting procedures, and in fact are subsidized in the sense of not covering their full costs through earned revenue and/or they have access to resources at less than market rates. The numbers are imprecise but we generally understand that there are thousands of MFIs operating worldwide but there are only a couple of hundred that have sufficiently good records to submit them to the MicroBanking Bulletin and/or to be rated by one of the rating agencies. As I understand it, most if not all ACCION affiliates fall into this strong category. One of the shared objectives of the industry is to improve the weaker ones as quickly as possible. Dick At 05:16 PM 12/3/2001 -0500, you wrote: Dear Colleagues: Our ongoing discussions “in the family” of such topics as reporting standards, institutional transparency and regulation and supervision of microfinance institutions have been catapulted to the “outside world” with the publication of the WSJ article last week. Since ACCION’s María Otero was quoted in the article, we sent an immediate Letter to the Editor which I have included below for your information. As yet, it has not been published. <<WSJ Letter to Editor 11-27-01.doc>> Robin Ratcliffe Vice President, Communications ACCION International 56 Roland Street, Suite 300 Boston, MA 02129 USA tel: 617-625-7080x1235 fax: 617-625-7020 email: rratcliffe@accion.org www.accion.org From: Dave Richardson [dcr@bwn.net] Sent: Di 11.12.2001 04:55 Subject: Grameen's Come-uppance Wow J.D..... I’m late in responding, but your bucket of cold water was very provoking!! It might cause some sizzle within the Grameen labyrinth, but then again, maybe not. When you are the bell cow, you don’t need to pay attention to the barking dogs .... Aside from the sin of omission, Grameen has committed another grievious infraction: Dancing with the Devil while trying to enter into Heaven! “Elastic” loan recoveries may work in some cases, but under no condition should they be accompanied by “elastic” loan loss provisions. A prudent financial institution may take a soft approach with it’s delinquent borrowers, but should internally take a “hard line” approach in the creation of loan loss provisions. It also has a responsibility to the savers who are financing such loans. This means that even though a borrower is given two years to pay, the bank should adequately provision (read 100% provision) such loans to protect their innocent savers. The only way that justice and mercy can both be satisfied is if someone pays the fiddler. In the case of Grameen, it appears that they want to be merciful, but are unwilling to underwrite the risk within a prudent time frame. In case the message is not clear, let me repeat myself: The gateway to Brother Yunus’s proverty-free heaven can only be accompanied by someone who pays the entry fee! Cooperative Greetings, Page 7 Devfinance – Annexes to Quarterly Review October - December 2001 - 7 - Dave Richardson World Council of Credit Unions dcr@bwn.net From: dfitchett [dfitchett@email.msn.com] Sent: Fr 14.12.2001 02:59 Subject: Grameen Bashing Chuck, The discussion continues to very interesting, if at times a bit intemperate. But one should ask who are Grameen’s real friends? Are the real friends those who wish that Grameen would adhere to standard financial reporting practices in order to assure sustainability and solid growth of the program, or are the real friends those who are not concerned that “Grameen’s accounting practices are quite creative”, as Eugene phrases it? (Just as Enron, or Xerox, or Cendant, etc., resorted to “creative” or “innovative” financial accounting and reporting practices and “proformas”.) For example, what does Grameen lose by adhering to the standard accepted definition of Portfolio at Risk (PAR)? Kudo’s to CGAP for trying to introduce some generally accepted definitions and financial reporting standards for the MFI industry. Just think what a great contribution Grameen would make to the future of the MFI movement around the world if it would put its enormous prestige and outreach to support that CGAP effort! Del Fitchett From: J. D. Von Pischke [jdvp@erols.com] Sent: So 16.12.2001 04:24 Subject: Grameen's Unfortunate Fumble Grameen Bank’s letter to the editor of the Wall Street Journal’s editorial page appeared in the December 12 edition. Unfortunately, it compounded any difficulties that the WSJ’s front page article of November 27 may have caused Grameen. In his letter Prof Yunus chided the WSJ for seeing problems where he sees progress, i.e., dealing with an arrears situation by running them down by colleting them rather than writing them off against reserves that he claims more than adequately cover the bank’s risks. He also says that by the end of 2002 the repayment rate will reach 98%, and invites the WSJ back to provide a “fair hearing.” All well and good. But, how are arrears calculated? Still one or two years after the due date of the final installment? Why not five, if the poor in fact repay and you have abundance liquidity and capital? How is “clockwork precision” in repayment measured—for those 85% of borrowers claimed to behave in this manner? One day late, 7, 30, 90 or 180 days are industry conventions. Are new loans used to erase arrears on old ones? Without attention to detail in describing the arrears situation, providing disclosure of standards or criteria used to classify loans, the reader is no better off than she was on 27 November. The letter fails to deal comprehensively with the specific concerns the WSJ raised. This may be a cultural issue, as in NGOs in poor countries vs bank regulators in rich ones, and it just might also reflect sensitivities about disclosure in Bangladesh, a pretty contentious place, where big numbers may attract predators. If so, this is something we should know about and probe, as it could have some bearing on the industry generally. And, if Grameen no longer accepts subsidies of any type as a matter of policy and if it faces a local threat, it of course has the right to remain silent. What does it advise that its replicaters do? Otherwise, the response represents an incredible lost opportunity, playing the wrong card at the wrong table. Grameen Bank and its friends in Washington must surely be aware of the readership of the WSJ and have some appreciation of their expectations and standards. How many of its readers subscribe generously to charitable causes, or would consider investing part of their fortunes in microfinance if the industry can come up with an attractive vehicle? In fact, there is no Page 8 Devfinance – Annexes to Quarterly Review October - December 2001 - 8 - richer vein in the large scale media than the WSJ for this sort of audience. A clear and detailed explanation by Grameen, in response to the original article, might have pried some funds loose for the cause or, more importantly, brought microfinance closer to the mainstream in many readers’ minds. Simply to provide assurances and to tout helping the poor does not carry the day for WSJ’s audience. Even less the stance that “We consider credit as a human right,” which would be offensive, pathetic or even laughable to many American readers of the WSJ and possibly questionable to others in countries where rights are to a high degree enforceable. (I’d be happy to elaborate on this for those not familiar with the view of human rights incorporated in the US Declaration of Independence and Constitution.) Has Grameen’s website been dusted off since the original article? What does the balance sheet and income statement look like for 2000 and for the first six months of 2001? How regrettable that the public relations situation was allowed to get worse when it could have got better. Rather than stonewalling, a better result could have been achieved by the provision of more detail about Grameen’s financial performance. How sad if Grameen’s Washington supporters did not sufficiently coach Prof Yunus on the sort of response that would resonate and be culturally congenial to WSJ readers and within the world of finance generally, or if they did, that they did not prevail. All the worse because the WSJ is almost alone among the global media, presenting more good news than bad news. J.D. Von Pischke From: Dale W. Adams [dwadams@burgoyne.com] Sent: Mo 17.12.2001 17:52 Subject: Caesar's Wife I second J.D.’s lucid comments about M. Yunus’s letter to the editor of the <<Wall Street Journal>> on December 12 th . His letter is evasive and unresponsive to the concerns raised in the earlier November 27 th Journal article on the Grameen Bank. No one is criticizing GB for rescheduling loans when borrowers suffer natural disasters. Likewise, no one is criticizing the bank’s efforts to provide financial services to people of modest means. It is not bashing a bank when one asks serious questions about the loan recovery measures it uses or to question its loan provisioning policies. If that is bashing, then every single bank in the U.S. is regularly “bashed” by bank examiners to the benefit of all depositors. If GB wishes to act like a bank it ought to use understandable loan recovery measures and not continue to pull the mythical loan recovery number of 97% out of thin air. Yunus fails to define how the GB measures a loan that is overdue in his letter. As J.D. asks, is its loan recovery performance “improving” simply because bad loans are being refinanced or the loan recovery measure is being flexed? In the days when agricultural development banks were doing most of the altruistic lending, it was common for them to be casual about publishing audited annual statements, use creative measures of loan recovery performance, and set aside too little to cover real loan losses. To obscure the sorry state of their loan recovery the worst of these banks would often publish figures on the total amount they had ever lent, and the total amount they had ever recovered and hope the reader would conclude their current loan recovery performance was much better than it actually was. Yunus does the same thing in his letter by saying the total amount that GB has ever lent is $3.5 billion and the total amount they have ever recovered is $3.2 billion. From these number I suppose he hopes readers will conclude that his loan recovery performance is still over 90% and supposedly improving. Instead, the skimpy information he provides suggests that up to one- quarter of GB’s current loan portfolio may be in arrears and who knows about the collectability of the loans that are yet to come due? Like a cancer, loan recovery problems tend to cascade and spread. Page 9 Devfinance – Annexes to Quarterly Review October - December 2001 - 9 - Again, I’d be less concerned about GB’s casual financial reporting and cavalier response to criticism if the deposits and savings of millions of poor people were not at risk. Yunus preachs about debt being a human entitlement; I’d feel more comfortable if he concerned himself more about the rights and assets of his poor shareholders and depositors. If this is a sign of things to come, god help the poor if the microdebt industry ever gets heavily involved in mobilizing deposits! If one sets themselves up as the pope or prophet of the microdebt industry, then one must lead a life beyond reproach as was expected of Caesar’s wife..............................jane. From: Navraj Simkhada [navrajs@cmf.org.np] Sent: Di 18.12.2001 07:08 Subject: [cmf-list] The Wall Street Journal Article on Grameen Bank {01} Dear all members of the CMF list serve: Greetings from Nepal. This is to forward the following e-mail sent by Mr Sam Daley- Harris, Director, Micro-Credit Summit Campaign regarding the wall street journal article about Grameen Bank. Sam’s response together with response by others and Professor Yunus to the article follows. I also want to put in my response as follows: I agree to every word written by Sam in his response (please read it below). I also want to add my personal feeling that providing financial services to the poor is not a joke and an excluded aspect by the commercial sector. Now, when the campaign to eradicate this exclusion and provide financial service to as many poor people all over the world as possible in order to improve their livelihood is finally gearing speed I must say that articles as the one published by the wall street journal will hamper the movement of the Micro-Credit /Finance sector. This undoubtedly will hamper the interest of the millions of poor people all over the world who are still deviod of such services. As we are witnessing all over the world that day by day due to war or other calamities the number of poor are increasing. Now we do not want “distructive criticism” to push the Micro-Credit movement behind. If organisations and individuals are concerned let people come up with constructive criticism which will help improve the methodology of financial services to reach as many poor people all over the world as possible. As Sam rightly says Grameen like any other progam may have its problems but they are working at solving it and will do so ultimately. But more important than that is the fact that the THE GRAMEEN MOVEMENT HAS DEFINITELY BEEN SUCCESSFUL IN BRINGING THE ISSUES OF PROVIDING FINANCIAL SERVICES TO THE POOR TO THE FOREFRONT. Therefore the organisations and people behind this movement will, I am sure, join hands to combat the difficulties in the movement but at the same time not let any adverse propaganda disrupt the good work commenced. I just want to point out the fact here that in Nepal alone following is the approximate figure of poor household being serviced by finacial products offered through grameen replication: 1. About 1,30,000 Household by a combination of 5 Government subsidised Grameen Banks 2. About 100,000 Households by private sector Grameen replicators including NIRDHAN, CSD, DEPROSC, NSSC, and others I would also like to point out here that most of the organisations mentioned under point 2 have their business plan showing when and how they will reach financial sustainability and they are moving towards it. Please note that the approximate 230,000 households quoted here are some of the poorest households in the world. Therefore if anyone is concerned it may serve better to join hands with us in the summit campaign to improve the living conditions of all these poor people rather than disrupting commendable work which have already been commenced. With best wishes for the season and committmet to strengthening the Micro- Finance movement Namrata Sharma Managing Director Centre For Micro-Finance, (CMF) Nepal From: Sam Daley-Harris, Director Date: December 14, 2001 Page 10 Devfinance – Annexes to Quarterly Review October - December 2001 - 10 - Re: The Wall Street Journal article on Grameen Bank Many of you know that on November 27, 2001, the Wall Street Journal published a negative article on Grameen Bank and its founder and managing director, Muhammad Yunus. I am taking this opportunity to circulate links to the article, links to Muhammad Yunus’ response which was published in the Journal on December 12, and, since the Journal has not yet published any of the many letters written in response, I am also sending a few of the letter prepared by members of the campaign. Many of these links will take you to CGAP’s website which includes additional responses. What follows are: 1. The Wall Street Journal article. http://public.wsj.com/home.html 2. The response from Muhammad Yunus http://www.grameen.com/wallstreetjournal 3. A response from Grameen Foundation USA President Alex Counts: http://nt1.ids.ac.uk/cgap/html/gramhl5.htm 4. A response from ACCION President Maria Otero http://nt1.ids.ac.uk/cgap/html/gramhl1.htm 5. A response from World Council of Credit Unions President Arthur Arnold http://nt1.ids.ac.uk/cgap/html/gramhl8.htm 6. My own response to the Journal is here: November 29, 2001 Letters to the Editor The Wall Street Journal 4300 Route 1 North South, Brunswick, NJ 08852 To the editor, With the U.S. engaged in a war in Afghanistan and President Bush assuring the world that our fight is not with Islam but with terrorists, I find myself wracking my brain to understand why the Wall Street Journal finds it front page news that the Grameen Bank is having repayment problems in some of its branches (November 27 story, “Bank that Pioneered Loans to the Poor Hits Repayment Snag”). Reporters Pearl and Phillips note that “...10% of all the bank’s loans are overdue, giving it a delinquency rate more than twice the often-cited level of less than 5%.” Yes, Grameen has a repayment problem. Your reporters say that Grameen Bank founder and Managing Director Muhammad Yunus, “acknowledges that Grameen has had repayment difficulties in the past five years” and that the bank is working with staff and clients to correct the problem. But with Grameen providing small loans and other financial services to 2.4 million poor or formerly poor Bangladeshis, 95% of them women..., I believe you are missing the real story. I know the piece was started before September 11 (I was interviewed by one of the reporters several times in August). But the world has changed since then and your reporting must do a better job of reflecting that change. Here are some other challenges you might also have focused on that Grameen and Professor Yunus have tackled. Their success in meeting these challenges is a beacon of hope in a world that so needs it. 1. Dr. Yunus has struggled with fundamentalist clerics, starting in the late 1970s, in his effort to reach women clients who now number more than 2.2 million. This is a problem that, if not solved, would have hampered other institutions in Bangladesh who, along with Grameen, are now reaching more than 7 million women according to the State of the Microcredit Summit Campaign Report 2001... Page 11 Devfinance – Annexes to Quarterly Review October - December 2001 - 11 - 2. In the late 1970s and early 1980s Prof. Yunus struggled to convince Bangladeshi banks and the government that poor people were creditworthy without collateral. He succeeded and, as your article states, now there is great competition in Bangladesh—but Bangladesh is one of the few countries where that is the case. This has to change. If the world is to reach the UN Millennium Summit’s goal of cutting absolute poverty in half by 2015, an even more important goal since 9/11, then we will need more commitment to high quality microcredit delivery around the world because of its significant contribution to relieving poverty. A World Bank study from 1997 found that every year Grameen Bank helps 120,000 families (some 600,000 family members) move out of poverty. The Microcredit Summit’s goal of reaching 100 million poorest families by 2005 would be a good place for the Journal to start its new vein of reporting. 3. Grameen argued long and hard during the 1980s to get the government’s permission to offer $300-600 housing loans. Can you imagine what a villager’s one-room house must have been like if a new one, built with a $600 loan, is a major improvement? For one thing, a new roof, now made of tin, means that it won’t rain inside anymore. Grameen has given more than 500,000 housing loans. Grameen Bank works in a society where many of the well-off don’t repay their loans, where government loans might be forgiven before an election, where corruption is too often the rule rather than the exception, where husbands can’t understand why loans are given to their wives, where most of its clients are illiterate, where bank branches are likely to have no electricity, and where women had previously never touched money and still never go into the marketplace. Yes, Grameen has a repayment problem and they have been working successfully to solve that problem and many, many others. I am not asking for the use of kid gloves or for special treatment, just for balanced reporting. Sincerely, Sam Daley-Harris, Director Microcredit Summit Campaign This is a response to my letter from Jeff Ashe: Sam, I thought your comments were well taken. Let’s put these repayment problems (which are by no means institution threatening) into the context of what Grameen has accomplished. There are many who are licking their chops about the troubles of one of the leaders in the field. Every initiative has its strong points and its difficulties and running a bank with more than 2,000,000 poor women clients must rank among one world’s more difficult undertakings. Jeff Ashe, Visiting Scholar Institute for Sustainable Development Heller School Brandeis University From: BRCS [brcs@iafrica.com] Sent: Mi 19.12.2001 07:38 Subject: Grameen Bashing Hello This is a topic near and dear to my heart (see http://www.talk.to/BRCS/mfpasa.pdf for details). The Grameen problem is indeed ‘cultural’, but the clash is between people who see microfinance in different ways, not Yankee suit bankers and Bangladeshi professors. On one hand you have those who believe passionately that to be sustainable, microfinance has to be abstracted from the social conditions in which it is employed and treated as a scarce resource subject to maximum conservation. Social externalities from microfinance practise are valued, but not in the technical sense that money is valued. ‘Performance’ is therefore seen in terms of equilibrium amongst the financial variables involved, including opportunity costs, albeit in the context of trying to achieve the specific goal of alleviating financial poverty as opposed to making profits. Page 12 Devfinance – Annexes to Quarterly Review October - December 2001 - 12 - On the other hand there are those who believe equally passionately that the social externalities Eugene Versluysen cites should be valued not just as morally ‘good’, but as legitimate outputs of a development effort that uses money to mobilise poor people and to change their survival strategies. These changes are not just about savings and credit, but also about shifting attitudes and social and political relationships that contribute to poverty. As such they have both proximate and mediate economic value. ‘Performance’ is therefore seen more broadly than financial equilibrium since the concept of opportunity costs also includes forgone opportunities to shift social conditions. Problem No. 1 is that the ‘money people’ and the ‘social change people’ speak the same language - sort of - but operate from such different underlying assumptions that common words have different conceptual meanings for them. ‘Money people’ (who are invariably those hired to do evaluations) want to evaluate all programmes on the basis of what they themselves know and value, whilst the programme practitioners might have very different values. Donors are caught in the middle, since they often have no expertise in either approach and become alarmed when ‘money’ and the ‘social change’ people give different assessments of the same thing, using the same language, but with diametrically opposed conclusions. This leads to confusion and distress for all involved. Problem No 2 is that the ‘social change people’ often neglect to develop and use the skills needed to talk to the ‘money people’. For example, many social change MF practitioners cite positive social externalities and social asset creation in their programmes, but are either unable to value these in a financial sense or unwilling to do so because they believe (wrongly, IMHO) that “you can’t win if you enter the terrain of technical microfinance debate, so rather don’t go there at all”. So they leave the terrain altogether, leading to a bifurcation in the donor community between those who deal with ‘sustainable’ MF programmes (usually bilaterals) and those who deal with the others (usually church-based). It should be possible to develop a framework that (a) allows both parties to communicate effectively without leaving so much implicit, and (b) specifies under what conditions the ‘money’ and ‘social change’ approaches can and should be employed. Otherwise we remain stuck with apples and oranges. Ted Baumann Bay Research and Consultancy Services Specialist Support to Community Development and Microfinance Organisations Cape Town, South Africa Tel: +27-21-788-2311 - Fax: +27-21-788-6380 - Cell: +27-82-602-4330 brcs@iafrica.com - http://www.talk.to/brcs The views expressed in this email are those of the author and should not be attributed to BRCS clients unless otherwise stated. ----- Original Message ----- From: Linda MAYOUX To: devfinance@lists.acs.ohio-state.edu Sent: Thursday, December 13, 2001 1:19 PM Subject: Re: Grameen Bashing I was also rather dismayed at the way the debate went. Mohammed Yunus, together with others like Ela Bhatt of SEWA should indeed be applauded for their life’s work of bringing the issues of poverty and the injustices faced by poor women onto the agenda of donor agencies like USAID and World Bank. From: Eugene Versluysen] Sent: Tuesday, December 11, 2001 7:05 PM Subject: Grameen Bashing Page 13 Devfinance – Annexes to Quarterly Review October - December 2001 - 13 - Greetings All. Bashing Grameen seems to be a popular pass-time for MFI experts. It is true that Grameen's accounting practices are quite creative, and that Muhammad Yunus comes a close second to Madonna as a celebrity. But let's not blame Yunus for being a frequent guest at Clinton's White House or for corralling kings and queens to the cause of microfinance. His aim, I believe, is to make microfinance more widely acceptable and to attract more donor support. As for his being a potential Nobel Peace Prize nominee, I wouldn't mind. Or do people think that the likes of Arafat (1994), Kissinger (73), Anwar Al-Sadat (1978), F.W. De Klerk (85), and Shimon Perez (94) were worthy winners? If so, Yunus had better stay at home; no fancy trip to Oslo for him. Let's also remember what Grameen has achieved. Anyone who has spent time at a Grameen Bank branch in a small village in Bangladesh soon realizes that Grameen has done a great deal to emancipate rural women in a strict Muslim society, and change archaic and repressive social practices, such as dowry. Not only that. Grameen turns social norms upside down when male staff serve lunch to women clients, and when Grameen convenes meetings of its clients' spouses and brothers to make them realize that women too have a place in society and can be breadwinners. I've been there, seen it, and it's really impressive. Knocked my socks right off. Evidence in Bangladesh and other poor countries shows that domestic violence is far less frequent in households where women are breadwinners, and that giving women a more equal role in the family increases school enrollment of girls. It used to be a saying in Bangladesh that sending one's daughter to school was like watering one's neighbor's garden. No longer. Perhaps purists who look solely at balance sheets and take audit reports as the next best thing to holy water (anyone remember Enron?) don't give a toss about women's fate. I do. Does anyone remember the head of the SEC in the early 1980s who was a wife beater? Broke his wife's ribs in a bout of rage andwas promptly sacked. He could have benefited from attending a Grameen workshop for spouse. Not only that. By financing and building monsoon-proof houses for its better clients Grameen has helped to dramatically reduce monsoon-related deaths. I find that quite impressive. Let's add to that Grameen's numerous and successful replicators. Enough about that. Let's look at what went wrong at Grameen, and why, and look at other MFIS too. One of the reasons Grameen's payment record tumbled is the tremendous losses clients suffered in the 1998 tyuphoon. Of course, it is perfectly acceptable to reschedule a developing country's loans after corrupt officials have squandered gazillion dollars on dumb projects, but it apparently stinks if Grameen extends a loan maturity and calls it a flexible loan. Now, how do others fare when their clients experience calamities on the scale of Bangladesh's devastating 1998 typhoon? The AIDS pandemic in eastern and southern Africa, and its impact on MFIs is a good example. In November 1999 I spent about four weeks in that region and met scores of MFIs whose clients and staff were dying in droves from AIDS. One of these MFIs, FINCA Uganda, which had 10,000 active clients at the time, still boasted 99.9% repayment rate. Now I found that stretching the facts, given the high incidence if HIV/AIDS among its staff and clients. In Zimbabwe, ZAMBUKO Trust had an average default rate of 20% due to AIDS mortality, and K-REP's loan defaults were of the same magnitude. I also doubt that BRI's Unit Desa have sailed unscathed through Indonesia's financial crisis, and the last I heard about BancoSol, angry clients had stromed a number of brach offices demanding loans. Now a final note on the source/cause of this recent fuss and splurge of Grameen bashing; the Wall Street Journal! It's a right-wing Republican paper whose editorial lines would have made Genghis Page 14 Devfinance – Annexes to Quarterly Review October - December 2001 - 14 - Khan blush. Let's presume that it has a hidden agenda and that anyone, Yunus included, who frequented the Clinton White House must be bad. Let the WSJ wallow in its prejudices and give Muhammad Yunus a break. Hapy holidays to everyone, Yunus bashers included. Eugene Versluysen Washington DC From: On Behalf Of Linda MAYOUX] Sent: Thursday, December 13, 2001 3:20 AM Subject: Grameen Bashing I was also rather dismayed at the way the debate went. Mohammed Yunus, together with others like Ela Bhatt of SEWA should indeed be applauded for their life's work of bringing the issues of poverty and the injustices faced by poor women onto the agenda of donor agencies like USAID and World Bank. Addressing issues of poverty and women's empowerment is an enormous and ongoing task and it is therefore to be expected that there will be shortcomings. What is needed is not Grameen bashing and the sort of point-scoring I saw from Accion and others but a really serious debate about how the shortcomings can be overcome. I was also surprised that anyone serious about poverty alleviation should suggest that Grameen should not have rescheduled its loans after the cyclone. In UK and US bank borrowers would expect no less support in times of crisis. It is some of the assumptions underlying the WSJ article which should have been bashed, not Grameen. Although balance sheets are obviously important, where these become the main preoccupation it is inevitable that programmes will attempt to massage the figures. Any honest programme which is really trying to address issues of poverty and women's empowerment is bound to have higher costs and will need greater flexibility than those who are only concerned with pushing out money to the better-off and recouping it. I think we need to get beyond both Grameen adulation and Grameen bashing to a real informed debate about the problems and what to do about them. Linda From: Didier Thys [dthys@freefromhunger.org] Sent: Monday, December 17, 2001 8:00 PM Subject: Grameen Bashing Linda, Nice call to action. I think we have all had our opportunity to send in our "tsk, tsk, Grameen but that's not us" or "don't pick on Grameen because they mean well" letters. Since we are all obviously motivated by our desire to eradicate the absolute, life threatening deprivation that affects so many of the world's poor, how might we use this opportunity to improve our own performance? Two issues come to mind with regard to the transparency of our actions..... 1. Some organizations have begun to float the idea for developing a code of conduct for microenterprise institutions. This would be in the vein of developing a self-regulating mechanism which we could all adhere to as practitioners. I have no clue as to what should go into such a code, but a lot of people on this listserve obviously do. Let's hear some suggestions. We've heard a lot about common accounting standards and practices which is useful and thanks to CGAP is getting some good promotion and backstopping. The challenge here is to think about this and more. What standards would we be willing to commit ourselves to? Page 15 Devfinance – Annexes to Quarterly Review October - December 2001 - 15 - 2. I like financial transparency, but we all have a long way to go. That is why a lot of the money designated for microfinance has gone to "capacity building" through training and technical assistance and most of that money has gone to "support organizations" from North American and European countries. Our message to our partners in developing countries has been improve your services, improve your governance, improve the transparency of your operations and finances. We even rate them now on their balance sheets and income statements and determine how subsidy dependent and cost-effective (great new book by Yaron and Schreiner for doing this - check it out on the CGAP website!) they are. However, I have been trying for two years now to find out the value of technical assistance and training that organizations receive and I keep encountering the same problem. They cannot give it to me, because that information is in the hands of their northern partners and is not generally shared with them. Moreover, northern partners rarely look at the cost structure of their technical assistance and training since it is almost entirely subsidized through public and private grants or government/multilateral contracts. We spend a lot of time ascribing a value to a grant provided to an MFI, but we spend no time determining the value of our technical assistance and incorporating it into the subsidy dependence index for that same MFI. Given the call to transparency, do I hear a new openness to sharing our own cost data with regard to technical assistance for MFIs? I think it would be great. I am seriously interested in hearing if there are any institutions out there who would like to work on developing a subsidy dependence index that incorporates the full value of externally subsidized technical assistance. Didier From: Linda MAYOUX Sent: Thursday, December 20, 2001 3:10 AM Subject: Codes of conduct Dear Didier, Thanks for this. This idea of codes of conduct is really important. I think though it should go beyond just accounting procedures to areas like: • social responsibility : In the States I believe banks have social responsibility requirements to invest part of their profits in community development - or am I misinformed in this? In UK the banks are bending over backwards to get social responsibility credentials - however small the actual measures taken are in practice. Few MFIs make profits, but there are many ways in which loans, savings, insurance and pensions could be designed to take social responsibility considerations into account. This could include things like commitment to act in the best interest of the client eg not pushing inappropriate loan products, not tying clients into unprofitable savings and insurance and a concern with loans which would assist local community development eg to enable local trained health care workers to purchase the necessary equipment, for girl’s secondary education, for purchase of land and house sites in women’s names. • gender equity : equal opportunities policies for staff, non-discrimination against clients (either women or men unless this is justified by their mandate as a ‘women’s or men’s programme). In Canada I believe banks are required to conform to these principles and women who feel they are discriminated against in loan applications can take the banks to court - or again am I misinformed? • environmental responsibility : to consider the environmental impact of the use of loans eg when used for widespread purchase of pesticides, for expansion of polluting industries Obviously these would raise many contentious issues, and actual concrete measures may be difficult to arrive at (as with the financial measures) but the discussions would lead to a real debate about how the potential development contribution of micro-finance can be increased - as most are and are likely to continue to be recipients of development funds. An integral part of this should also be discussion of setting up systems for proper impact monitoring and assessment - more along the lines of the SEEP approach than that of AIMS but Page 16 Devfinance – Annexes to Quarterly Review October - December 2001 - 16 - also building on other participatory and sustainable innovations. Some of these are discussed in my paper on the DFID-EDIAIS website: www.enterprise-impact.org.uk which is an ongoing draft which will be periodically updated and comments/contributions gratefully received. I also think the point about donor financial transparency is also important. The large amounts of money spent on expensive international consultants who spend very short periods in a country on ‘development tourism’ and often play havoc with programmes does I think need to be justified. Linda From: Didier Thys [dthys@freefromhunger.org] Sent: Sa 22.12.2001 00:19 Subject: Codes of conduct Linda, I like the direction you are taking this. Let us say that financial transparency would be one of the categories that would need to be included and that there is already a wealth of work to draw from for setting these standards. Despite how we may feel about Grameen, the accounting and reporting techniques it pioneered when there were no standards or tools are not the ones that the rest of the movement/industry will be or are carrying forward. The work in this area has been abundant over the last 5-10 years so there are plenty of good ideas and tools to draw from. Your comments point us to areas where there has been less investment and effort and it would be fun to stimulate the thinking on what they imply in terms of our own codes of conduct. 1. Social Responsibility: This is near and dear to the hearts of everyone in this business, but have we truly expressed what the social responsibilities of microfinance institutions are. A lot of the issues you raise I would actually put into a separate category as they are very important in their own right. These are the questions of appropriate financial products, terms and conditions. I think the organizations—it would be nice if one of them spoke up! -- that have proposed a code of conduct were thinking about these and have mentioned “consumer protection” as a guiding theme. We should probably make a commitment to consumer protection - ya think? What kinds of rules would microfinance institutions be willing to abide by in this area? The other aspect of social responsibility is along the lines of the examples you mention that banks in the US and Canada have to follow - committing a portion of their resources to underprivileged zones or client populations. This is a depth of outreach question. Is there some statement about an organization’s commitment to the poor that can be made and a process for auditing or rating that commitment that microfinance organizations could commit to? 2. Gender equity. No argument here, particularly in terms of policies for governance and staff structures. I am constantly struck by the fact that this industry markets itself in terms of serving women and that most of the organizations are run by guys! 3. Environmental responsibility. Here’s something we never talk about. The USAID Bureau for Africa has developed an interesting document called “Environmental Guidelines for Activities with Micro and Small Enterprises”. I wonder how many of us are aware of it and would agree with the standards they would like to see microfinance (and BDS) institutions follow? Don’t worry - there is still time to make comments.....you can find the document at www.encapafrica.org/smallscaleguidelines.htm . These are three (or four if you separate out consumer protection) that maybe we can work on and bring to the level of development of the financial standards and guidelines. That would give us five areas to look at for an institutional code of conduct. Would this not serve to both validate the need for financial transparency while appropriately contextualizing it within a wider spectrum of issues an organization must be vigilant about? Didier From: J. D. Von Pischke [jdvp@erols.com] Sent: So 30.12.2001 21:17 Page 17 Devfinance – Annexes to Quarterly Review October - December 2001 - 17 - Subject: Let's Embrace a Microfinance Curriculum I am concerned about a couple of things from the recent exchanges arising from the items in the Wall Street Journal concerning Grameen Bank. One is interpretation: My guess is that almost or even virtually everyone on this list respects, if not stands in awe, of what Grameen has accomplished. Some of us have put this in writing in the literature. Yet, any criticism whatsoever seems to be interpreted as “bashing.” Second is the false dichotomy: Invidious distinctions rank below holistic reflections about what it takes to run a bank or any other financial institution or service that can help empower the poor on a sustainable basis. (I believe that most of us are committed to sustainability, however defined.) These false dichotomies come in two types. One is that since Grameen has done such a great job, it is not important that it disclose data or report accurately. Any disagreements or concerns about how financial data are handled can be dismissed as “bashing” or otherwise deemed irrelevant. The second form is stereotyping us/them, good guys/bad gals, white hats/black hats. If we’re interested in balance sheets and related financial statements, then it goes without saying that we are indifferent toward the poor. But, if we really do care about the poor, then financial statements and by extension financial performance are by definition entirely irrelevant to our quest or dream to ease the burden of poverty. Mere impediments planted by bean counters along the road that need not concern the right thinking traveler. Also, isn’t it interesting that “they” are tainted by ideology while “we” have values. Yet it is all the same at the end of the day. Who would not want to have both values and a corresponding ideology? I believe that the place where good things are most likely to occur is at the frontier or margin. There are two broad positive possibilities when two or more forces, factors, actors, schools, institutions or whatever meet. One is that they discover synergy and create mutual empowerment through collaboration. The other is that they compete and in so doing reduce costs to their clients through innovation and efficiency. Aren’t these the whole story of microfinance? Deep answers unto deep, but from different backgrounds and directions. In the process skills are broadened because we want to know why the other side, or another side, is either having so much fun or else missing so much opportunity. Clients benefit. If microfinance is where microenterprise meets “formal” finance at the frontier, what identifies a microfinance practitioner or professional? I propose that the following “microfinance curriculum” defines our club. Anyone who has been involved for about five or more years (excluding undergraduate work) should: A) be dedicated to helping the poor, B) have dealt in some capacity with the poor face to face, preferably in a language spoken by the target group, at some stage in his or her career, C) have a good feel for the financial flows of target group households, D) be able to identify and quantify the risks the target group face in their most common occupations and from the most common external shocks, and evaluate their most common responses to these risks, E) be fully conversant with at least one lending technology, F) understand the changes in a lender’s financial structure and performance over time by comparing the lender’s balance sheet and income statement as of the end of different accounting periods, G) have a grasp of the construction of financial ratios that are commonly used to describe the financial condition and performance of microlenders, and their applicability, H) be able to recite the target or threshold norms for such ratios for at least the part of the industry or crusade to which the practitioner belongs, I) be actively curious about technical and institutional issues beyond the daily concerns. Possibilities include being able to discuss and compare i) innovations that have occurred or are Page 18 Devfinance – Annexes to Quarterly Review October - December 2001 - 18 - occurring in microfinance at the national level, regionally or globally; or ii) the strengths, weaknesses, opportunities and threats (SWOT) inherent in a) different types of institutions as providers (e.g., NGOs, cooperatives, commercial firms that are not cooperatives, government entities); or b) different types of lending technologies (e.g. group based, individual, credit scoring); or iii) the ins and outs of impact analysis. This core curriculum is celebrated in varying proportions at Boulder, in Frankfurt, at the Summits and elsewhere as posted on dfn and the usual list of other sites. Criteria A) is required and non-negotiable. But if, say, three of the others are not met by practitioners with five or more years experience, it seems to me that such people are oriented toward professions or jobs other than microfinance: e.g., social work, community development, advocacy or lobbying, financial management, accounting, IT, research, policy analysis, contract management, grant management, philanthropy. People in these occupation are clearly extremely useful in assisting microfinance practitioners. However, lacking sufficient familiarity with the curriculum they are unlikely to be able to contribute very much to sustainability. Is my outlining this microfinance curriculum an attempt to create an “us” and “them” dichotomy? Absolutely, but it is also an invitation, open to anyone who wants to develop an integrated perspective. This is important for young people who seek career development in a viable profession, for their mentors, for MFI executives and the board members to whom they report. The curriculum can affirm best practice, and standards of credibility and seriousness. And no one ever graduates. For those no longer on the front lines, our club fortunately welcomes folks who in their journey have traversed most of the curriculum. Let’s move on to 2002. J.D. Von Pischke *** Response to the Wall Street Journal Article Grameen Bank, Micro-Credit and the Wall Street Journal Muhammad Yunus For the past several months I was being forewarned by my friends in the USA that the Wall Street Journal (WSJ) is "going to get you" -- they are coming up with a damaging report on Grameen Bank. WSJ's Asian bureau chief Daniel Pearl came to see me briefly at my office in August, on the day he was leaving Bangladesh. Later he sent me questions by e-mail. I answered. (Please visit our web-site: www.grameen.com/wallstreetjournal/ to see the Q & A.) Finally, on November 27, the report appeared, and, as forewarned , it was damaging to Grameen. A Story Which WSJ Missed The WSJ missed an opportunity to deliver some good news to the world at a time when we are so hungry for it. Appropriate story and the headline could have been : "Grameen Bank Overcoming Repayment Snag : Proves Credit for the Poor Sustainable Under Difficult Conditions". That's what it really is. Grameen's problem loans have declined over the past sixteen months by 50 per cent. Trend shows that the repayment rate will reach 95 per cent within the next six months. We expect that by December, 2002 repayment rate will reach 98 per cent. Instead, the WSJ chose to present a snap shot to the world, ignoring the positive trend, to show that the repayment rate at the time of writing the report was 90 per cent, instead of 95 per cent, and built the major thrust of the story around it. I felt very happy that the WSJ endorsed micro-credit as a "great idea". It indeed is. It is a very effective instrument to empower the poor, particularly the poor women, in all cultures and economies of the world. It is cost-effective, sustainable and works in a business-way. It gives a poor person a chance to take destiny in his/her own hands and get out of poverty with his/her own efforts. The world, which has committed itself to reduce the number of poor people by half by 2015, will find micro-credit a powerful tool in its tool box. The WSJ article points out that Grameen Bank (a) is not as good as it claims. It conceals its repayment rate to make it look good, (b) Grameen's accounting system, the procedure for determining the overdues, and making provisions for them does not follow industry standard, (c) And predicts that Grameen's future will be worse because of it is "delaying inevitable defaults and hiding problem loans". Whatever accounting system, procedures and definitions we have today, we had them with us for the last twenty-five years. Grameen is probably the most researched institution in the world. Books have been written on those research findings, students got their Ph.D.'s around the world doing their research on Grameen, the World Bank conducted a multi-year multi-million dollar research project on Grameen, thousands of experts visited Grameen poring over our books --- nobody headed for the alarm on Grameen's system, procedures and definitions. Many expressed their discomfort, dissatisfaction, unhappiness that we do not follow the "industry standard" --- but did not think our system and procedure had any fault. We always argued that as long as we are generating all the information to produce every single table, index or ratio familiar in the conventional banking world anybody can translate our information into their information. We do what we need to do. It works fine with us. Conventional banks do not lend money to the poor because they do not consider them creditworthy. We demonstrated that there is nothing wrong with the poor. Bank rules procedures and concepts are at fault. We created a bank based on completely new set of premises and procedures. Unlike conventional banks, this bank is based on trust. We have no legal instruments between lender and the borrower. Grameen is owned by the borrowers. Nine elected representatives of the borrowers make up the board of Grameen, besides three top government officials (usually from the finance ministry) and the CEO. The board was chaired by the finance secretary to the Government of Bangladesh from 1991 to 1996, and succeeded by Professor Rehman Sobhan, an internationally reputed economist, who is still the chairman. A Counter-Culture Grameen had to create a banking counter-culture of its own. Grameen's central focus is to help poor borrower move out of poverty, not making money. Making profit is always recognised as a necessary condition of success to show that we are covering costs. Volume of profit is not important in Grameen in money-making sense, but important as an indicator of efficiency. We would like to make more profit so that we can reduce interest rate --- and pass on the benefits to the borrowers. In Grameen system when a borrower cannot pay back we try to activate our system to help her overcome her problems, rather than go in a punishing mode. We consider credit as a human right. We built our system on the faith that the poor always pay back. Some times they take longer than the originally scheduled time period, sometimes natural disasters like flood, drought, cyclone, etc and political unrest, rules and procedures of the bank, make it difficult or impossible to pay back; but given the opportunity they pay back. Non-repayment is not a problem created by the borrowers, it is created by factors external to them. We have always carefully avoided the practices of the conventional banks to make sure we do not fall into the same logical loop which kept the poor out from financial institutions. Grameen had to create new systems to balance financial and human considerations. For example, it presents loan information separately for women and men, lists meticulously every single business of the borrowers in its annual report, and recognizes that a house is not just a house, but a workplace for the poor women, something that is categorised as a 'consumption' loan by the conventional banks is actually a 'production' loan for the poor. Grameen is a system based on human-relationships, not on threats of penalty imposed by legal system or any other agency. Grameen required new style of business, new banking culture of its own. Sometimes people who are used to conventional banking become suspicious of Grameen because it is different. It is a conflict of two different banking cultures. Just because they do not understand us, they think we are wrong. When they spend some time with us with patience they start enjoying the exciting world of Grameen banking. Grameen is owned by 2.4 million borrower, 95 per cent of them women. It is almost like a co-op. It is a closed club. Borrowers save, they borrow. Over the last 25 years they took cumulative total loans of Tk 151.88 billion ($ 3.5 billion) and repaid Tk 139.17 billion ($ 3.2 billion). The present outstanding amount is Tk 12.71 billion. When we "worry" about repayment problems, we are "worrying" about the borrowers who already paid back collectively $ 3.2 billion ! The WSJ looks at the dollar figures and gets worried. We look at our hardworking struggling poor women who already demonstrated their capability to repay their loans many times over. We have good reasons to feel confident. Today 85 per cent of the 2.4 million borrowers are paying back their loans with clockwork precision. Only 15 per cent of them are having difficulties in paying back --- that situation was created by our standardised procedures. Borrowers are also depositors. they have a total of Tk 6.5 billion as balance in their savings account. Fifteen per cent of the borrowers who are having temporary difficulties in paying back their loans also have their balance in their savings accounts. Grameen has stopped accepting new donor money for its operation since 1995. It has borrowed Tk 3.0 billion ($ 60 million) locally to give fresh loans during the devastating flood of 1998. This amount will be fully repaid in May, 2002, without requiring Grameen to borrow again to replace it. Now Grameen generates enough savings, mostly from its borrowers, to repay its loans and finance its future growth. Because of steady flow of deposits, Grameen does not see any need to borrow in future. It has always paid back its domestic and international loans exactly on the dot. It will continue to do so in future. Repayment Problem Repayment problem was born because of our standard methodology applied in a national disaster situation, not because of the borrowers reluctance to pay back. It always amazes me how sincere the poor are in paying back their loans. If a bank staff meets a defaulting borrower, who has discontinued her contact with the bank for a period of several years, and reminds her about the outstanding loan, she never says "Forget it", or "Who Cares". She always says: "I am sorry I could not pay back. I'll like to do that as soon as I can". Given an opportunity she always does that. We created the repayment problem in two ways. First immediately after devastating flood of 1998 (half of the country was under flood water for ten weeks, water flowed over the roof-tops) we disbursed fresh loans without requiring the borrowers to pay back the existing loans. We explained to them that they do not have to worry about the existing loans, this will be converted into a long-term loan. New loans will be their current loan. But we did not change the status of the previous loans in our books. Our internal reasoning was that this will make monitoring more easy, even though repayment rate will show a decline. We'll always understand why the decline took place. But in reality repayment problem did not remain as an accounting phenomenon, it became a real phenomenon --- some borrowers found the loan burden too heavy and discontinued paying their installments. The WSJ says we forgave the previous loans during the flood. This is not correct. Grameen never forgives loans. Bulk of the amount we are now describing as overdue loans are these previous loans. New Generalised Grameen System Gradually we started noticing that our rules were not appropriate for the borrowers in this situation. We took a long preparation to develop a new flexible system and field-tested it over months. We finally introduced the new system in September of 2000. It is a simplified and generalised Grameen system. This can work equally well both in normal and disaster situations. It allows the enterprising borrowers to move ahead faster. Everybody fell in love with it. Borrowers loved it, staff loved it --- because it is so simple, it can offer tailor-made loans rather than previous single-size-fits-all type of all loans. Good news for the WSJ, the questions they raised about provisioning, defining overdue, repayment rate etc have become irrelevant in the context of Grameen's new generalised system. New system, basically has two types of loans --- (a) Basic loan, and (b) Flexible loan. A borrower can take a basic loan for any income-generating purpose. It can be of any duration mutually agreed between the bank and the borrower, unlike the old system where all loans were for one year. Basic loans can be for 3 months or 6 months, or for 2 years or 3 years. Unlike the old system, now amounts of weekly repayments can be varied during the loan period, according to the pre-negotiated amounts documented in an agreed repayment schedule. Borrower has to pass through a very strict six-monthly loan quality check-point. If a borrower fails to pay the total amount she is supposed to pay, according to the repayment schedule, during the past six-months, she is classified as a defaulter. Now the entire unrepaid amount, even if it is the first six months of a 3 year loan, becomes overdue. Hundred per cent provision will be made for all overdue loans, unless it is converted into a "flexible loan". If a defaulter wants to continue to repay her overdue loans she can do it by converting the overdue amount into a flexible loan. Flexible loan is actually a rescheduled loan. She can negotiate her repayment schedule. Fifty per cent provisioning will be made for the outstanding amount under the flexible loan, even if her repayment rate is 100 per cent. If a borrower fails to repay the flexible loan according to the schedule, the loan becomes overdue, and hundred per cent provisioning will be made for the overdue loan. The borrower will again have the option to renegotiate the loan and convert it into a flexible loan. Fifty-five per cent of borrowers of Grameen have already moved from the old system of multiple loans to generalised single loan system. Now it has become easy to check the quality of the loans; basic loans mean loans having hundred per cent repayment, flexible loans mean loans at risk. Year 2002 will be the year of completion of the transition process from the old system to the new system. By the time this transition process will be completed our guess is 85 per cent of the borrowers will be on basic loans and 15 per cent on flexible loans, aggregate repayment rate will be 98 per cent and above. In the new system the repayment rate is determined by the ratio between what was the weekly installment the borrower agreed to pay on a particular week according to the repayment schedule, and what is the amount she actually paid. It would no longer be determined under the old method. We'll not have any misunderstanding left on this issue. Fifty-one per cent of our 1170 branches now have switched to computerised book-keeping and MIS. We hope to have 85 per cent of our branches come into computerised book-keeping and MIS by the end of 2002. This makes it easier for the generalised Grameen system to offer all its attractive features for the benefit of the borrowers. New system has brought another excitement and inter-branch competition in Grameen. This system has introduced a grading system for branches. This grading system awards colour-coded "Stars" to indicate the quality of performance of a branch. If a branch (typically 2,500 borrowers) has 100 per cent repayment record for two consecutive years it is awarded a green star. If the repayment falls below it during any two successive years, the star is lost. A branch can similarly earn stars for earning profit (blue star), for carrying out its entire loan programme with its own deposits, even generating surplus of deposits for the use of other branches (violet star), by making sure that hundred per cent of the children of Grameen families are in school or have graduated from primary school (brown star), by making sure that all the borrowers in the branch have crossed over the poverty line, certified through an evaluation of each family with a rigourous ten-point test of Grameen (red star). Branch staff can actually wear the stars as a badge of honour and display their stars in the branch stationery to show their achievement. Now there are 388 branches with one star or more. There are 10 branches with 4 stars. No five star branch yet. We are expecting that by the end of next year branches with atleast one star will increase to 550, that is nearly one-half of all branches. We hope to find atleast one branch with 5 stars. Someday we hope all our branches will be five star branches. That's our mission --- to make all our branches five star branches. Our 12,000 staff work very hard to make that dream come true. Central Bank Supervision We can raise our repayment rate to 100 per cent instantaneously by a simple decision to write off all our overdue loans. We have more money in our loan-loss reserve (Tk 3.8 billion) than the present overdue loans. But we chose not to go that way, we want to do it the harder way --- by improving the repayment situation and recover the overdue amount. We do not want to abandon our borrowers/owners by disqualifying them to remain within the Grameen fold. We want them to change their life with Grameen, by solving their problems with Grameen. We don't want to push them away with their problems. We never think of walking away from them. If they don't succeed, there is no reason for us to exist. The WSJ gives the impression that Grameen makes less than required loan-loss provisioning. Industry standard in Bangladesh is set by the central bank of Bangladesh. We make more generous loan-loss provisioning than the central bank wants us to do. Central bank of Bangladesh has the responsibility of audit and inspection over us. They check our books carefully. We have never heard any complaint from them about our provisioning criteria. Factual Error WSJ says PKSF was set up in 1991 "to distribute foreign funds to other Bangladesh micro-lenders". WSJ could not be more wrong. You give a bad name to another reputed world-class organization. PKSF was set up to resist donor money. It started out by stubbornly refusing donor money which was put at its doors. PKSF did that not because it did not need money, it did that because it did not want the dependency that comes with receiving the donor money. PKSF started out with 100 per cent Bangladesh government money. It developed its own organizational and operational style. It established its own credibility as a sound financial organization. When it knew exactly what it wants, how it wants, firmly set up the standard for its programme, only then it opened its doors for the donor money at its own terms. Now international donors come to give money to PKSF. But since PKSF knows how much money it needs, and for what, most of the time PKSF is saying, "No, thank you" to the donors. Concealing Information Grameen always tried to remain as transparent as an organization can be. It started to distribute widely its monthly statement containing all basic information about its operation from February, 1980, nearly twenty-two years back, when it was not even a bank yet. It contained all information about disbursement, repayment, borrower numbers etc. all disaggregated by gender, and by region. It never failed to produce it and distribute it globally every single month for the last 262 months ! Among the many universities, donors, and libraries who receive this monthly statement US Library of Congress is one. One may not like our information format, but nobody can complain that we do not share our information. Web-site never became part of our management system. It was the product of IT enthusiasts in the bank. It remained unattended, and unupdated. Sorry that it carried wrong information on our repayment rate. Your reporter collected samples of old monthly statements beginning from the very first one in 1980 and quoted from the most-recent monthly statement, but did not mention its existence in the report. We publish our Annual Report every year. This contains, besides many other interesting economic, financial, and social information, balance sheet, profit and loss accounts, and cash flow statement for the year, audited by two top audit firms of the country, firms which are affiliated with international audit firms. Nobody ever complained that these reports lacked anything by way of disclosure. Safety of Depositors' money Ninety per cent of Grameen deposits come from the borrowers. They borrow several times more money from Grameen than the money they put in their accounts. So the safety of their deposits is automatically guaranteed. Again, they are the owners of the bank too. A Proposal for WSJ Grameen has just reached its twenty-fifth birthday. It has been a long way to get here. It is the only bank in the world owned by poor women. We did not expect the most highly respected financial daily of the world would rush to negative conclusions about us without giving us a fair hearing. I have a proposal for the WSJ. I propose that the WSJ send two top financial reporters (atleast one woman) to Grameen for two weeks or more to find answers to the following questions : a) Will Grameen have more overdue loans (by any definition they choose) one year from now than it is today ? Will there be increase in non-performing loans ? b) Is Grameen's repayment rate (by any definition they choose) likely to be lower one year from now ? c) Do they find Grameen's reporting system transparent and adequate ? You owe this to Grameen, to its owners, to the large network of committed social entrepreneurs who follow Grameen in their work, as well as to the millions of poor women and their families around the world who would have benefited from micro-loans if you had not put a cloud over Grameen and confused the policy-makers in a year when world leaders will be frantically looking for solutions to massive global poverty. I hope you'll find my proposal very reasonable. E-mail Q & A between the Wall Street Journal Asia Bureau Chief Mr. Daniel Pearl and Dr. Yunus during August - October, 2001 in the process of preparing for the WSJ report published on November 27, 2001. Letter from a friend in the USA Date: Sat, 18 Aug 2001 01:11:34 -0400 Subject: Wall Street Journal interview request From: "Pearl, Danny" <danny.pearl@wsj.com> To: "Professor Muhammad Yunus" <yunus@grameen.net> Dr. Yunus, Hello, I'm the South Asia correspondent for the Wall Street Journal. I'm currently in Dhaka, and am working on an article on Grameen Bank, and how it is responding to current market conditions in micro-lending in Bangladesh. I met Mr. Haq on Tuesday, and left a message seeking a meeting with you. Yesterday I received a message from Mustafa Kamal, but the two numbers he left seem to be fax machines. Anyhow, I would very much like to get a few minutes with you if possible; my wife (also a journalist) and I are scheduled to depart Dhaka on a 5 p.m. flight Sunday, and I wasn't able to reschedule the flight. So I'm hoping you'll get this message soon and that we can meet earlier in the day Sunday. We're at the Sonargaon Hotel room 523. Also reachable by Bombay mobile phone as below. Thanks and regards, Daniel Pearl South Asia Bureau Chief The Wall Street Journal. Sanskriti Building, 8 Dongarsi Road Malabar Hill, Mumbai (Bombay) 400 006 India +91-22-367-5712(office) +91-22-367-5727(fax) +91-98213-39741(mobile) Date: Sat, 25 Aug 2001 20:31:18 +0600 Subject: some follow-up questions From: "Pearl, Danny" <danny.pearl@wsj.com> To: "Professor Muhammad Yunus" <yunus@grameen.net> Prof. Yunus, I wanted to thank you for giving us your time and thoughts last week in Dhaka. I've been typing up my notes and sharing them with my colleague, Michael Phillips, in Washington - he covers international lending institutions and has been following microcredit. Some of his questions have looped back to you, but I wanted to put some more focus on what we're seeking as follow-up: - Is there any data that would allow us to compare Grameen's current repayment rate with those of other micro-lending institutions, even in Bangladesh? For example, PKSF's partners are supposed to report as unpaid any loans unpaid even for less than a year. Does Grameen have that data available, or only the one-year and two-year data? - If Grameen's repayment rate is worse than the others, do you think that suggests that it is hard to sustain the performance of microcredit over time (as some suggests) or that small lenders have an advantage (as others suggest), or that Grameen, by getting involved in so many other activities, lost some focus on the repayment issue? - Can we get the 2000 financial information, so that we're using the latest figures to assess Grameen's financial strength? - Why have the figures of 98% or 95% repayment rate been used so consistently in the last two years, by Grameen and in the press, if they're no longer true? Did Grameen consider the lower figures to be a temporary aberration? - In your book, you said that in replicating Grameen, it just isn't Grameen if the repayment rate is near perfect. Do you think, in retrospect, you put too much of an emphasis on the repayment rate? I appreciate your help. We're trying to produce something fair and serious that looks at microfinance in its mature state, and reflects both problems and successes. Please let me know if you'd like to continue the dialogue by telephone, I'll be back in Bombay today. Thanks and regards, Daniel Pearl South Asia Bureau Chief The Wall Street Journal. Date: August 26, 2001 Subject: Letter to Daniel Pearl From: "Professor Muhammad Yunus" <yunus@grameen.net> To: "Pearl, Danny" <danny.pearl@wsj.com> Dear Danny : 1.0 We have no data on other micro-credit institutions. Best place to find them are : i) Palli Karma Shahayak Foundation (PKSF) House no. 31/A, Road no. 8 Dhanmondi R/A Dhaka 1205, Bangladesh Phone : 880-2-9126243 Fax : 880-2-9126244 Email : pksf@citechco.net ii) Credit and Development Forum (CDF) House no. 9/2, Block D Lalmatia, Dhaka Bagladesh Phone : 880-2-9132493/495 Fax : 880-2-9112340 Email : CDF@bdonline.com I am sending our data to you. I am sending a table showing repayment rates each year from the start of the bank to this date, and a graph showing repayment rates for the recent years. Considering the interest in our repayment information I have decided to put this graph and the table on our web-site. Now this information will be available to more people than the people on the mailing list of our Statement Number One. I have already sent you by fax the Statement No. 1, for the last three months. We monitor borrowers who could not repay the due amounts at 25 weeks, 38 weeks, 53 weeks, 104 weeks. On July 1, 2001 17, 856 borrowers failed to pay the exact due amount at 25 weeks. Amount of under-payment was Tk. 30 million. 26, 193 borrower could not pay the full amount at 38 weeks. Amount of under-payment was Tk 62 million. Information on 52 weeks and 104 weeks are available in the Statement Number One. 2.0 I don't think "old age" or "too big an organization" are problems in micro-credit. Each are may be more of an advantage, than a drag. "Old age" gives you more experienced borrowers and staff. You have already weathered many problems and adjusted your system to handle crises. Most likely you have a strong financial base; you have gone over the hump and making profits. "Large size" is also not a problem if your system is in place to handle large number of staff. Grameen Bank has over 12,000 staff. It has very attractive salary package and pension plan. A Grameen staff can retire after putting in 10 years of service, and can get half the pension money in cash. More than 3,000 Grameen staff have already taken early retirement. We have paid them Tk 15.0 billion in cash as pension benefits. 3.0 There may be advantage for new-comers in maintaining high repayment rate, because they have not accumulated problem loans yet. It takes time to accumulate problems. If you are "old" and still doing well, you have learnt the business. Everything depends on how prompt the organization is in addressing problems. It is just like management any where else. 4.0 "Grameen Bank" has not gotten involved in many enterprises. There are many enterprises with a common name of "Grameen". But Grameen Bank is not involved in them in management or financing. Actually creating some of these new organizations has helped Grameen Bank to concentrate on its own exclusive task of banking. Many of these companies were hidden inside Grameen Bank as its projects. Grameen Fund, Grameen Enterprise (Uddog), Grameen Kalyan, Grameen Fisheries Foundation, Grameen Agricultural Foundation were all spin off companies from Grameen Bank ! They were born as "projects" of Grameen Bank. Each Grameen company is totally independent of Grameen Bank in its management and policies. Some of the companies provide services to Grameen Bank borrowers. Grameen Phone is a great source of creating roaring telecommunication business for telephone ladies of Grameen Bank. It has taken the business of Grameen Bank to a new hight. Grameen Business Promotion Company is actually totally dedicated to give guarantee to micro-enterprise loans to successful Grameen borrowers. Success of Grameen Business Promotion Company leads to the success of Grameen borrowers, and as such, GB. Grameen Information Technology (IT) companies will play a vital role in bringing IT related services to Grameen borrowers. Ultimately Grameen companies will be owned by Grameen borrowers through purchase of their shares through Grameen Mutual Fund. Grameen companies are rather a big help to GB than a burden. There is no question of these being burden because GB has no financial and management responsibility of these companies. 5.0 Yes, I still insist that it isn't "Grameen" if the repayment rate is not over 95 per cent. If you are providing credit to the poor you are under constant pressure to compromise your quality. World is used to offering charity to the poor. When they see that you want your money back, they urge you to go easy on them. That is a mistake. We insist that in credit for the poor the best thing you can do for the poor is to be serious about your business. During the flood of 1998 we were under constant pressure from outside the bank to forgive loans. We stood our ground. We did not write off a penny. We borrowed some Tk 40 billion to give fresh loans on top of the existing loans, to help them overcome the disaster. It worked. When we say "it isn't Grameen if you do not have a repayment record of over 95 per cent" we simply emphasize that you must take this business very seriously. 6.0 Overlapping. When you came to see me, you talked about the "overlapping" problem. You seemed to be worried about this problem. I don't know if I could put you at ease on this issue. My position is ---- it is an interesting development, but it is by no means a problem. This is arising because of clustering of programmes. There are favourite spots for NGO's. Every NGO wants to work in those areas. So they create "overlapping problem". But this problem luckily has built-in self-correcting features. Borrowers do not suffer from this problem. They gain from it. It is the MFI's who suffer. So, some of them, who suffer the most, have to relocate themselves. There are many areas where nobody is working. Now MFI's will look for those areas. Overlap forces MFI's to improve the quality of their work. That's what makes me feel happy about this problem. All said and done, it is a minor issue. Not even 5 per cent of all borrowers are involved in multiple sources for their loans ! In some location it may be high, but over-all it is not worth worrying about. Date: August 26, 2001 To: Michael Phillips From: Professor Muhammad Yunus Subject: Grameen Bank Copy: Daniel Pearl 1.0 Grameen Bank defines the amount remaining unrepaid beyond two years as the amount overdue and defines repayment rate as the overdue, amount divided by amount outstanding. The repayment rate remained above 95 per cent until 1996. It declined to 93 per cent in 1997 and moved to 94 per cent in 1998. In 1999 it declined to 91 and to 89 in 2000. In 2001 it moved to 90. We always considered this decline below 95 per cent as a temporary fall, basically caused by the devastating flood of 1998. Our borrowers lost their assets and working capital during that flood. We gave them fresh loans, without recovering, and without rescheduling, the previous loans. Obviously, as the old loans became due in 1999, it started showing up as overdue loans. We understood that this was because of our accounting treatment rather than any inherent problem with the bank. But loan burden continued to remain heavy on the borrowers. Ultimately we decided to reschedule the loans since 2000 to make it easy for the borrowers to pay back. It produced result. Repayment flow started becoming regular. Now we stipulate that the rescheduled loans will be repaid in two years from now. 2.0 Newspapers and media continued to mention that Grameen's repayment as over 95 (or 98) per cent by way of description of Grameen Bank as an institution, not as a piece of recent information. We never supplied any information to mislead them to use such figures. Whenever I am asked about the repayment I usually say : "It is now down to 88-89 per cent. Normally our repayment rate is 95 per cent and above." 3.0 Somebody today mentioned to me that our web-site says that our repayment rate is "95 and more". This was put on the web-site in 1996. We did not update this opening page of the web-site since 1996. I got embarrassed that we did not notice the mistake. We do not visit our own web-site ! This information may be creating wrong impression about us. This is part of our inefficiency, rather than deliberate attempt to mislead people. We could have said "normally it is 95 per cent and above." Today I have instructed our staff to put a note on that opening page of the web-site to say that the statistical information given on that page is valid only upto 1996. 4.0 We publish our basic information every month in a bulletin known as "Statement Number One". We have been publishing it for the last 258 months (21.5 years !) without fail. In that bulletin we give the percentage of loan remaining "overdue" (i.e. unrepaid beyond 104 weeks) zone by zone. We also give the percentage of loan remaining unrepaid beyond 52 weeks, so that anybody can check out our repayment status after one year. Mailing list for this bulletin includes US Library of Congress, US-AID, World Bank, IMF, many universities around the world and within Bangladesh, UNICEF, Indian Institute of Management, among many others. Our information is so well-publicised each month on a routine basis we never felt anybody could misunderstand us. 5.0 Now I think I should say something about our way of doing things. I always take the position that "Grameen banking" and conventional banking is like European football versus American football. Both are football games --- but they are played by entirely different rules. You cannot judge one, with the understanding of the other. 6.0 Banking for the poor, called "Grameen banking", did not exist. We created it. That means that we made up our own rules. We still keep making up our rules. We improve on the rules which do not work for our purpose, or create problems for us. We add new rules. We elaborate our existing rules. We try to make them logically and financially consistent. I hope we succeed. 7.0 In the back of our mind we always keep it as a faith that the poor people are creditworthy. We do not need collateral to do business with them. They always pay back --- some times they may take longer time than the rules governing loans permit them. But in the end they pay back. "People" are not like "businesses" --- they (people) do not go down and disappear from the screen without paying the loans. When our borrowers have difficulties Grameen banking is there to help them out and make it a success with their loans. We take this as our "mission". 8.0 Grameen banking is not based on the support from the legal system. We never go to the court. There is no legal instrument between the borrower and the lender in Grameen banking. So the word "defaulter" has no legal significance in Grameen banking. That is a legalistic word. We always avoided the word because it is "insulting" to people. If somebody cannot pay, we would describe her as someone who is in difficulty to pay back. They simply needed more time, more support. 9.0 We laid down our basic lending policy in the following way : We put a time-line (i.e. 104 weeks) to our loans for accounting and monitoring purpose, and also to help the borrowers to make up their time-budget within their business plans. Although the loans are for two years (104 weeks), borrowers are required to pay them back within one year in weekly installments. If they cannot pay back within one year, we do not consider that they have "violated" any contract. If a borrower cannot complete total payment of the entire loan, including interest, in 52 weeks, staff of the bank and the "borrower's group" pay special attention to the person. If she cannot pay back in 104 weeks, the bank makes 100% bad debt provision for the amount as a part of financial prudence. If she paid Tk. 90 in 104 weeks against a loan of Tk. 100, we say her repayment rate is 90 per cent. This does not mean that she is not going to pay the remaining Tk. 10. This does not trigger any procedure to take her to the court for non-repayment. Grameen banking has no room for such a procedure. 10.0 We are computerised. Nearly half of our branches (560 branches out of 1190) do their accounting & MIS through computers. By the end of next year 75 per cent of branches will come under computerised accounting and MIS system. Every bit of daily transactions is available in the computer. We keep record of amount due on any given day for every single borrower, and we record the amount actually paid on each day by each borrower of Grameen Bank. We calculate repayment status on the basis of the ratio between amount due and amount actually paid by each borrower. 11.0 30 day & risk (!!) Grameen banking does not use this 30-day rule. I have never heard of such a system of assessing portfolio at risk in the conventional banks in Bangladesh. (Danny, do you see it in Indian banks ?) Although Grameen banking emphasizes the value of the discipline of regular weekly repayment, it considers remaining absent in the weekly meeting as more serious breach of discipline than missing a weekly installment. 12.0 Grameen banking is made up of banking elements and social elements. Group formation, centres weekly meetings, weekly installments, election of group chairman, secretary, centre chief etc., sixteen decisions, building centre house, generating group savings, disaster savings, etc are social dimensions of Grameen banking. Repaying loans in two years is the banking dimension of Grameen banking. If you look at Grameen Bank (GB) with your banking glasses on, all you'll see whether borrowers are paying back their loans with 20 per cent interest within two years. Rest of Grameen Bank will disappear. 13.0 GB has a very generous bad debt provisioning arrangements. GB has a total bad debt reserve of Tk. 3.3 billion. Amount of loan overdue (above two years) is Tk. 1.2 billion. 14.0 My guess is, with the facilitating system that has been put in operation now, 90 per cent of the unrepaid loan amount beyond one year, will be repaid by the borrowers by the end of next year. 79 per cent of Grameen Bank borrowers repay their loans on the dot. Their repayment record is 100 per cent. Only 21 per cent of borrowers have difficulties. 15.0 Grameen banking has a rule --- if a borrower takes a very very long time to pay back her loan, total interest due to her will never exceed the principal amount she borrowed. I don't think conventional banks will like such a rule. 16.0 We never forget that the borrowers of Grameen Bank are also 93 per cent owners of the bank. In the Grameen banking system there is no punishment mode, there is only helping mode. 17.0 Grameen banking requires that when a borrower dies, the branch manager must take an active role in organising her funeral and attend the religious ceremony for burial at her village along with her relatives. 18.0 GB provides scholarships to the students of Grameen families. All students coming from Grameen families in the institutions of higher learning can receive 100% financing of their education, as education loans, from GB. Nobody is refused an educational loan. Date: Mon, 27 Aug 2001 07:54:18 -0400 Subject: Letter from Grameen Bank, Bangladesh From: "Pearl, Danny" <danny.pearl@wsj.com> To: "Professor Muhammad Yunus" <yunus@grameen.net> Hello, thanks for the faxes - I got the first batch, and my colleague just confirmed that the remaining pages arrived too. I also received your emails, which look quite useful. I'll look over everything carefully and will probably send some follow-up questions tomorrow or Wednesday. Thanks again, and my apologies for all the transmission trouble. Danny Pearl Date: Wednesday, August 29 2001 Subject: Notes to Balance Sheet From: "Professor Muhammad Yunus" <yunus@grameen.net> To: "Pearl, Danny" <danny.pearl@wsj.com> Dear Danny: I just got the fresh set of questions. I am in the middle of a series of appointments. I'll get back to you soon. Ref: Your question No 22: I did send you the Balance Sheet 2000 and Profit and Loss Statement with the Notes attached to it. I am sending it again. Please tell me if you are looking for something else. Can you please send me a list of items you have received from me by e-mail and by fax? That way I'll know what you got, and what you did not. Best wishes. Yunus Date: Thursday, 30 Aug 2001 Subject: RE: Notes to Balance Sheet From: "Pearl, Danny" <danny.pearl@wsj.com> To: "Professor Muhammad Yunus" <yunus@grameen.net> Prof. Yunus, Thanks for your note. I have received - several recent monthly reports - your note to Mike - the Balance Sheet 2000 and Profit and Loss Statement but not the Notes to the Accounts. If they're available, they'd probably answer at least one of my questions (on the reserve against one-year delinquent loans for 2000). Two other questions (sorry): - Does Grameen have a statistic for what percentage of its borrowers have more than one loan outstanding? - A study by Khalily, Imam and Khan found Grameen's 1997 subsidy was 1.2 billion taka. Does that sound right, and how much would that have changed since 1997? Thanks again, Danny Date: Thursday, August 30, 2001 Subject: Acknowledgement From: "Professor Muhammad Yunus" <yunus@grameen.net> To: "Pearl, Danny" <danny.pearl@wsj.com> Dear Mr. Daniel Pearl : We sent a fax (total 6 pages) at fax no. 91-22-367-6940 this morning. Please confirm that you have received them. Warm regards. Sincerely yours, Date: Thursday, 30 Aug 2001 Subject: Re: Acknowledgement From: "Pearl, Danny" <danny.pearl@wsj.com> To: "Professor Muhammad Yunus" <yunus@grameen.net> Hello, I know the first fax arrived, but I haven't been able to reach my colleage this evening to ask about the second. I'm hoping to see both of them by end of the day. Will confirm later. Thanks, Danny Date: Sat, 01 Sep 2001 13:18:10 +0600 Subject: Answer to some follow-up questions From: "Professor Muhammad Yunus" <yunus@grameen.net> To: "Pearl, Danny" <danny.pearl@wsj.com> Dear Danny : I am sending my responses to your questions. I hope this will sufficiently answer to your questions. But please feel free to raise more questions and clarifications. Grameen is my (and for many of my colleagues) life-time work. You are asked to sit on judgement on it on the basis of a quick glimpse at it. I know how difficult your job is. I hope you'll do the best you can. I am sending these responses quickly so that you can ask more questions before September 3. I'll be out of Dhaka from September 3 to 6. If you need some urgent information or clarification please fax it to my office. About phone conversation. I would prefer written questions. I'll give written responses. That way it is all on record. Once your report is published I am sure many people would like to know what is our story. I can then pass around my responses to your questions. Also written responses are safer in the context of avoiding any miscommunications. Thanks for the hard work you are putting in for the story. Best wishes. Sincerely yours, Muhammad Yunus Attachment: Q & A Part-I Date: Sunday, September 02, 2001 Subject: Publication List from Grameen Bank From: "Pearl, Danny" <danny.pearl@wsj.com> To: "Professor Muhammad Yunus" <yunus@grameen.net> Prof. Yunus, I will be travelling in remote parts of India for a few days, so I would appreciate if you could cc your responses to Mike Phillips on the above email address. Thank you, Danny Pearl Date: Monday, September 03, 2001 Subject: Re: Publication List from Grameen Bank From: "Pearl, Danny" <danny.pearl@wsj.com> To: "Professor Muhammad Yunus" <yunus@grameen.net> Hello, Thank you for sending the publications. I notice these publications all have prices. I don't think we journalists deserve any special favors, so I'm mailing you a check for the following: Annual reports 1996, 1997, 1998 - $34 Women at Center - $15 Grameen Bank as I see it - $10 Fedex (this is a guess) - $30 -------------------------------------- total: $89 Please let me know if there is any change necessary for the bill, otherwise I'll mail the check tomorrow. The invoice can be mailed to the address below. Thanks and regards, Daniel Pearl South Asia Bureau Chief The Wall Street Journal. Date: Wed, 5 Sep 2001 22:16:03 -0400 Subject: Acknowledgement From: "Pearl, Danny" <danny.pearl@wsj.com> To: "Professor Muhammad Yunus" <yunus@grameen.net> Dr. Yunus, I received yesterday the two books you sent. Thank you, Danny Date: Sat, 08 Sep 2001 Subject: Letter to Daniel Pearl From: "Professor Muhammad Yunus" <yunus@grameen.net> To: "Pearl, Danny" <danny.pearl@wsj.com> Dear Danny : I am back. I am sending the responses to your questions. I am glad you raised these questions. This gave me an opportunity to clarify. I found another error in my previous responses (August 1, 2001). Please look at the last paragraph of page 9 (response no. 14). The para should read : "Amounts which are written off also get repaid later on. We have recovered a total amount of Tk 43 million so far against Tk 637 million which was written off. This is 7 per cent of the amount written off." Please confirm that you have received the responses with all the attachments, and the faxes. If you have more questions please do not hesitate to ask. Best wishes. Muhammad Yunus Attachment: Q & A Part-II To: "Professor Muhammad Yunus" <yunus@grameen.net> From: "Pearl, Danny" <danny.pearl@wsj.com> Subject: acknowledgement Prof. Yunus, I wanted to let you know I received your emails with responses to our questions. Thank you for the incredible amount of effort you have put into this. We're going to need to digest and perhaps do some further reporting, and will let you know of any other questions. As you can probably surmise, the attack yesterday on Washington and New York has pushed all other news aside, so it may be some time before an article on Grameen will appear. Thanks again for your help and patience. Best regards, Danny Pearl Date: Sat, October 6, 2001 Subject: follow-up From: "Pearl, Danny" <danny.pearl@wsj.com> To: "Professor Muhammad Yunus" <yunus@grameen.net> Professor Yunus, I don't want to take up too much more of your time, but I hoped I could get the following: - Latest monthly report - Response on Khalily study on Grameen subsidies. - Has anything changed at Grameen as a result of the Sept. 11 attack on the U.S.? We saw one editorial suggesting U.S. had to pay some attention to the Third World more than ever now, and resume earlier levels of foreign aid. I assume you wouldn't necessarily agree with that second part. Thanks very much, Daniel Pearl South Asia Bureau Chief The Wall Street Journal. Date: Wed, 17 Oct 2001 Subject: Re: follow-up From: "Professor Muhammad Yunus" <yunus@grameen.net> To: "Pearl, Danny" <danny.pearl@wsj.com> Dear Danny: I am back from a trip to Venezuela and Mexico. My office has already sent you the monthly statement. I am faxing some comments we sent him at that time. I hope this will serve your purpose. I think subsidy is a non-issue for us now, because we do not receive new money from donors, or government. Now we are in the process of paying back all their loans whenever they fall due. September 11 has not changed anything in Grameen. On the broader issue I wrote an op-ed which you may have look at. I am attaching it. Let me know if you agree with my views. Best regards. Yunus
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