Nightly Report

Initial Setup

• Download the following remedy report (right click, and choose save as): nightly report to the report directory in Remedy,
  (usually located at C:\Program Files\Remedy\Home\ARCmds or c:\userdata\remedy\).

Nightly Report Procedure

1. In Remedy, open a new search request ticket. (Select Actions > New Search)
2. Select the Advanced button (or select View > Advanced Seach Bar) and input your criteria in the search criteria field at the bottom of the window.
   
   Monday through Thursday use:
   
   
   
   
   Sunday use:
   
   
   
   
3. Next go to the Report window (Tools > Reporting) and select "Nightly Report" and select Report > Export to > File and select a file name and location.
   (The type should be set to Report Files *.rep)
4. Now click on the Browse button located below and select this newly created report and select open and then Upload.

   
   

5. The next page you see should be a properly formatted report. Select everything & copy it.
6. Compose an email to nightly-report@wfu.edu that follows this example. Paste in the formatted results.
7. Send it.