RICHARD M. TOMLINSON
4416 ANSLEY DRIVE
WINSTON-SALEM, NC 27107
PHONE (336) 785-1136
A challenging leadership role in the information technology field utilizing technical and managerial skills gained over the past several years.
Operating Systems: MS Windows (98, NT, 2000), UNIX (AIX), MPE/iX, Solaris, Linux.
Software/DBMS: Citrix, Peoplesoft, Servers Alive, Tivoli Storage Mgr (ADSM), Netscape, Oracle, DB2, Minisoft, Reflections, ByRequest, MS Project, Securefast, NetFinity, VNC, Remedy, VPN, Orbit Backup/iX, Design/3000-JMS, Vesoft, Terminal Server.
Hardware Platforms: IBM (NetFinity,Thinkpad,RS6000, SP2, 3494 Tape Library, HP3000, EMC Symmetrix drives.
WAKE FOREST UNIVERSITY, Winston-Salem, NC (6/95 -
Present)
Assistant
Director of Systems Operations (10/'00 - Present)
· Managed System Operations team consisting of 5 full time System Administrators responsible for operation of University's production systems.
· Accountable for all production scheduling and downtime issues.
· Managed team responsible for support of University's business systems running various financial and student records applications.
· Worked closely with the university Help-Desk, Networking and Systems Development teams on support issues.
· Managed cross-functional on-call teams consisting of technical staff from several departments.
· Work with Director and other Assistant Directors to plan and assign resources to various projects.
· Assist in forecasting hardware and software needs.
Assistant
Manager of Systems (11/98 9/'00)
· Managed administration of two HP3000 systems, and over 15 NT servers.
· Supervised staff of 2 Systems Administrators, 1 full-time Operator and 1 student Operator.
· Responsible for system design, management and operation of all HP3000 systems.
·
Administered Tivoli Storage Manager (TSM) and other
tape backup systems.
·
Coordinated planning of server backups, data retention
policies, and disaster recovery processes.
· Submitted proposals to upper management for hardware and software solutions.
Lead Systems Administrator (4/96 10/98)
· Supported and maintained universitys business computer systems.
· Planned and implemented new logon procedures to enhance security.
· Managed daily job queues and nightly batch processing using Design/3000 JMS.
·
Performed hardware/software upgrades, installed
patches.
· Administered ADSM and EMC Epoch Data Manager for UNIX and NT server backups.
·
Worked closely with DBA on database logging issues and
disaster recovery planning.
· Supervised Operations staff, provided assistance and training.
· Provided technical support for UNIX and NT academic, trained help desk staff.
Operations Supervisor (6/95 - 4/96)
· Responsible for business systems operation and print services.
· Maintained computer room supplies such as paper, forms, ribbons, tapes, etc.
· Supervised Operations staff.
· Installed software, performed upgrades, monitored system performance.
· Logged and archived backups for academic and business systems.
· Provided assistance to Programming staff and end-users.
SARA LEE CORPORATION
/ CHAMPION PRODUCTS,
Winston-Salem, NC (7/87 6/94)
Lead Computer Operator / Support Analyst (11/92 - 6/94)
· Responsible for job scheduling, security, resource allocation, and archiving on several integrated HP9000 systems using CA-Unicenter software.
· Operated legacy Unisys mainframe and provided user support.
· Administered Coinserv optical disk software to reduce print volume. Also made minor program adjustments using COBOL to meet report header standards.
· Designed applications with Uniface and Oracle, COBOL, and scripting to simplify operations tasks.
· Designed forms and report layouts using Xerox 4050 and 4090 laser printers.
· Provided much training and support to other Computer Operators.
EDUCATION
Working toward MBA degree, Wake Forest U. (Started
1/2001)
Windows 2000 Server,
Winston-Salem, NC 2002
Oracle8
Database Administration, Winston-Salem, NC 2000
Supporting
Windows NT 4.0 Core Tech, Greensboro, NC 2000
PeopleSoft
Security & Auditing, Winston-Salem, NC 1999
PeopleSoft
Config & Administration, Atlanta, GA 1998
PeopleTools
Foundation,
Atlanta, GA 1998
Administering
Windows NT 4.0,
Greensboro, NC 1998
MPE/iX
Performance and Tuning, Atlanta, GA 1997
MPE/iX
System Management I, Atlanta, GA 1995
B.S.
Computer Information Systems, Elmira College
NY 1987
A.S.
Liberal Arts/General Studies, Monroe Community College NY 1985