Charles
Daniel Wright
OBJECTIVE:
To continue personal development and professional advancement in Information Systems
EDUCATION:
Associate in Applied Science in Computer Engineering Technology, May 1995
·
Graduated with Honors, Phi Theta Kappa. GPA: 3.7
·
Vice President - Student Chapter, Instrumentation Society of
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Coursework in Concepts of Computer Networking
Bachelor of Theology with Minor in Youth/Music, May 1988
Associate in Applied Science in Criminal Justice, July 1982 COMMUNITY
COLLEGE OF THE AIR FORCE
Additional Studies in Business Administration, 1982
SKILLS/TRAINING:
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Help Desk 2000 Certified Help Desk Professional
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Skills in MS/DOS, Windows 95/98/XP/NT/2000, RAS, VPN, DHCP, and SCO
UNIX
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Internet technology, TCP/IP, RS232
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Completed courses in Novell NetWare
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Ability to troubleshoot PC’s and VAX
mini-computers
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Courses of study in C Language and C++
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Training in Assembly Language and VMS Operating System
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Experienced with Networking UNIX and Windows 95/98 Operating Systems
EXPERIENCE:
WAKE FOREST
UNIVERSITY, Winston-Salem, NC, March 1998–present
Computer Support Consultant III April 2000 – present
· Ability to analyze various types of hardware and software problems, diagnose and resolve 85% of complex issues encountered. Ability to develop all-inclusive solutions to client needs utilizing elements of networking, multimedia, peripherals, hardware and software. The ability to learn new areas in which to apply these skills.
·
Familiarity with Windows-based workstations, operating systems
(including NT administration) and PC software and hardware, internet
technology, e-mail, Microsoft Office, business computing software applications,
Dreamweaver and other web page construction,
maintenance tools, and networks.
·
Excellent written and oral communication skills, excellent
interpersonal skills, superior telephone etiquette, ability to deal effectively
with the diverse populations of the entire Wake Forest community, and a strong
dedication to customer service and satisfaction.
·
Strong initiative and ability to function independently, as well as in
a team format, with self-confidence in own decision-making and ability to
analyze a problem from different perspectives.
·
Ability to multi-task and be highly adaptable to new and changing
situations, and to exhibit patience in managing job in a stressful work
environment. Ability to organize work
efficiently and work well under time pressures.
·
Ability to Interact effectively with
Information Systems to ensure and develop solutions to client needs.
·
Ability to perform basic programming in DOS, Java, HTML, Visual Basic
and Batch file creation.
·
Ability to adhere to work requirements as directed by the Director,
Assistant Director and Manager.
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Served as project manager for Time Card Development and Virtual EMS.
·
Serve as Administrator for
·
Manage Student Workers for BCS, assign and oversee their tasks.
·
Work with Department Directors to ensure that the computing needs of
the staff departments are met.
Computer Support Consultant II May 1999 – April 2000
·
Provided support for WFU standard loads with greater than 85%
resolution rate.
·
Provided support for Business Computing applications and Network
connectivity.
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Escalated/routed problems to next level support.
·
Followed established policies and procedures.
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Responsible for the creation of email/network accounts.
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Resolved problems with network accounts.
·
Responsible for training new consultants.
·
Provided second level support for Consultant I.
·
Serviceware Knowledge Engineer and Assistant
Administrator.
Computer Support Consultant I March 1998 -May 1999
·
Provided support to academic customers with greater than 85 % resolution
rate.
·
Provided support for Business Computing applications and Network
connectivity.
·
Escalated/routed problems to next level support.
·
Followed established policies and procedures.
BUSINESS SOFTWARE,
Customer Service Support
·
Managed both hardware and business software support for customers.
·
Administrated, upgraded, and install SCO Unix / 3.11/95/98 Windows
networks.
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Provided on-site repair and support for network administrators.
·
System Administrator of UNIX, DOS, and Windows NT/ 95 networks.
·
Created Unix shell scripts to aid in the
administration of the networks.
·
Managed inventory of computer hardware/software.
CINTAS: The Uniform People,
Assistant Service Supervisor
·
Established accountability system to track the status of contract;
renewals. Maintained current status of renewals and reduced the late renewal
rate from over 200 to less than 50.
·
Conducted goodwill calls to build rapport with customer account
contracts.
·
Supervised team of service sales representatives.
·
Received exceptional ratings on customer opinion surveys, earning
recognition as Member of the 100% Club and Employee of the Month.
Service Sales Representative
·
Addressed customer service requests by communicating needs to plant
management and coordinating modifications in service.
·
Established new accounts by initiating contact with businesses and
presenting the benefits of company.
Youth Pastor
·
Developed and organized youth program, trained teachers, managed
budget.
MILITARY:
UNITED STATES AIR FORCE,
·
Served as Security Policeman; Honorably discharged
as Staff Sergeant.
·
Honor Graduate of
REFERENCES: Available upon request